Quickbooks Online Ledger unable to open

Thanks for bringing this to our attention, @LXL.

I'm here to get you to the bottom of this report issue right away. 

We'll see if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience unusual behaviors in QuickBooks like non-loading pages, unresponsive buttons, etc.

To start, please sign in to QuickBooks in a private window. This stops the cache from saving new data and makes your browser work in a fresh state. Follow these keyboard shortcuts to open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

If you can run the report, you can go back to your regular browser and clear its cache. If you can't, you'll want to remove the Intuit-specific cookies in the browser. You can also try other browsers to isolate the case.

If you still encounter the same issue, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QBO.

You can check out this article to learn how to personalize the report: Customize a General Ledger Report.

Additionally, I've included these articles that'll help you fix some common report issues in QuickBooks:

• Basic Troubleshooting for Balance Sheets
• Resolve A/R or A/P Balances on a Cash Basis Balance Sheet
• Why are my Income and Expense Transactions Missing from my Profit and Loss Report?

The Community team is always here, ready to help if you have other concerns besides these journal entries. Take care!

Thank you for sending this, Abegail. I found this solution recently when searching for plausible solutions in the QB community. Unfortunately, this is ineffective. My PC fits the requirements, and I am confident that this is not a problem with my browser or computer. Do you have any other alternatives about how to resolve this? Thanks!

Following up. Could you please suggest a different solution?

Thank you for you early response @LXL. I'm here to recommend some solution to help you pull up the ledger in QuickBooks Online.

Since the suggested troubleshooting methods aren't working for you. I'll refer you to our Technical service department for additional assistance. They can even use screen sharing to view your account.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us through: Chat, Talk to human, Ask the Community.

Additionally, you can read this link below for your future reference in managing your reports in QuickBooks Online:

• Customize reports in QuickBooks Online
• Reports included in your QuickBooks Online subscription

I want to make sure you get all of the assistance you require. Leave a comment below to let me know. Stay fit!

I keep reaching out and chatting with your team, but this issue has yet to be rectified. The first one said it was your fault, but now the agent claims it's because of the user type, which doesn't make sense because I was a standard user, which is a higher level than report-only users, and I should be able to view reports as well. For your review, I've included some screenshots. I've been back and forth, and I'm not sure why you can't fix it when I've never had a problem with it before. I have a ticket with the case number 1581099893 Open General Ledger, however the agent asks to send another chat because he is unable to assist. I'd appreciate it if your team looked into this and have a better solution. 

Thanks for getting back to us. I'll share details about your ledger concern  in QuickBooks Online. @LXL.

I've checked here the investigation about the issue you're having when accessing the ledger. I’d like you to know that this has been raised with our engineers to understand why this behavior is happening.

Since you've already contacted our technical support team, that means you've already been added to the list of our affected users. You'll receive an email notification as soon as there's an update on this investigation.

To get specific details of your financial reports, you can check this article: Customize reports in QuickBooks Online.

I also added this link to learn more about managing your QBO account: Help articles. I’m sure you’ll find it helpful.

Don't hesitate to comment below if you have other questions about producing a Ledger report. I'll be around to assist you. Keep safe and have a good one!

, 

Thanks for the follow up Abegail. Yes, Paul assisted me and the ticket number INV-70448. Looking forward to the update. 

Anyone else noticing that QBO can't seem to access the vendor list? Either to add a new one, or go directly to the vendor list from QBO?

Dinar Guru

I'm here to help ensure you can access the vendor list in your QuickBooks Online (QBO) account, @Pearl189.

We haven't received any reported issues accessing the vendor list in QBO. To sort it out, let's perform some troubleshooting steps.

It's possible that your browser had data issues that's why QuickBooks acts weirdly. To verify, let's log in to your QBO account using a private browser. To open a private browser, press this shortcut key on your keyboard: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

Once you're all good, you might want to view all your vendor transactions. You can go to the Vendors menu and select the specific vendor. Then, go to the Transaction List. 

Should you need any assistance managing your vendors in QBO, I'm available here to help any time! Wishing you all the best, @Pearl189.

Thanks for your opinion.

It's been a month since I last heard from you. I contacted chat support today, and he stated that you are not permitted in seeing previous ticket numbers, which is odd because the other agent can check them and see what the problem is when I follow up. I sometimes feel like I'm wasting my time because I have to chat and post here simply to be sure I can ask for help. I still don't have access to the reports. Same error message. I would appreciate it if you could fix this. Thanks!

I appreciate you for getting back to us, LXL.

I'm here to share some information about checking your account and routing you to the correct support about the issue.

Here in the Community, we're unable to take a look at your account since we don't have the tools that can do it.

As for the access to the report, I'd recommend reaching out to our Phone Support. Our agents there can investigate this further.

Once you're all good, you might want to view your vendor transactions. I've also added this link on how to personalize the report:  Customize reports in QuickBooks Online.

Drop a reply if there's anything that I can help with modifying reports. Keep safe!

I never hear from your engineering team. We also attempted to remove me from the system and add me back, but despite our efforts, I still have trouble seeing the ledger reports for months. I sincerely appreciate it if you could figure this out. As you can see in the screenshot, the issue is still present, but other employees can readily see the report. I absolutely need access to it by now. I am the only member of our team to have this problem. Please advise, thanks. 

Hello there, @LXL. I appreciate your follow-up response.
 

I see that you've spent a lot effort and time viewing the ledger report back in QuickBooks Online account. It makes total sense that you need help fixing this trouble right away. The investigation number INV-70448 has been resolved. 

One thing that can resolve this is removing and adding you back from the system. Since you performed this process and still got the same result, I'd recommend contacting our Support Team again. We'll have to conduct a set of examination to find out why you're still experiencing the same problem. They might create another ticket, if needed. To contact them, you can follow the same steps shared above. Utilize Help icon and click Contact us.

You can check this article for more details about personalizing the General Ledger report: Create a report that shows Debits and Credits for each transaction.

Feel free to post your other QuickBooks concerns here if there's anything else that you need help with, LXL.