quickbooks online price increase again?

Allow me to share some information regarding the changes in QuickBooks Online prices, jm27.

Our price increases are in line with the industry standards. The new pricing plans will reflect the needs of our clients better while allowing us to keep improving the service and developing new features.

We’ve recently released innovations, such as the performance center with industry benchmarking, month-end review, payroll insights, advisory training, and more.

In case you need the best recommendation on how we can help you choose the right fit, you can get in touch with our QuickBooks Sales Team. They can check if there's any available promotion for QuickBooks Online and discuss the prices privately.

If you have any follow-up questions, don't hesitate to reply to this post! All of us are eager to help set you up for success! Have a good one.

I don’t need the new innovations and features.   I need the basics not a constant flow of features that don’t mean anything to me and give you false justification to raise prices on me.  I can get what need elsewhere for $15-$20/month. Possibly free depending on which competitor I switch to.  Your pricing is not inline with industry standards.   You are the dominant product in the market so you do what you want thinking you don’t have competition for folks like me to move to.  

It would be great to have a way to have a ‘classic’ version where I keep what I have, nothing new, and keep the same price.  

Every time you raise prices it feels like you are asking me to move to a competitor.  Maybe this is finally the time to do that.   

@jm27 

Check your PM. Consider switching to QB Desktop with a one time license or contact us to purchase our conversion service to another system.

It is a pretty crazy rate hike. I am also starting to look at other options as well. More is not necessarily better. We need a consistent product that is affordable. 

@tammy16 

Check your PM. Consider switching to QB Desktop with a one time license or contact us to purchase our conversion service to another system.

I just received another increase, on top of the recent BillPay increase. This one is 20%!! What are we getting extra for a 20% increase in our basic online QB Essentials?? $40 to $50/mo

Thanks for sharing your sentiments about the price increase in this thread, @mcaudle2. I'd like to share with you our recent QuickBooks Online innovations.

For Online Bill Pay, you can now pay your bills directly from QuickBooks Online using Online Bill Pay (powered by Bill.com). Subject to additional terms, and fees. 

For more insights, check out our QuickBooks Innovation Blog for the most updated information on newly added features in QuickBooks Online.

Let me know if you have any other questions. I'll be here to answer your next posts. Take care.

@mcaudle2 

BillPay increase? You can pay your bills for free. If $50/month is too much to run QBO Essentials, consider switching to QB Desktop with a one time license or another cloud based accounting app with a lower fee. 

I echo the comments I've seen posted here and in related threads since the price increase announcement. Quickbooks Online is already a top-tier priced product, so couching the increase in with alignment to similar offerings is a canned and insulting copy/paste response. As are the reasons about the need to add new features.

Like many small business owners, I touch 20% of the overall features to run my basic business and I'm not clamoring for new features I will never use. If this is the case, tier the product with additional levels so those that want/need and ask for the features that QB claims can simply sign on at those levels and leave the Essentials level alone. It's called Essentials, so stop adding things that aren't essential and jacking the price 25%. 

I'd be really curious to see the product enhancement roadmap history about how many Essentials users are demanding these new features. It seems more likely that QB is simply trying to maximize revenue by adding additional (extra fee features) likke QB cash, time tracking, etc. that people using Essentials are not asking for. 

A 25% increase is ridiculous in one swing of the bat like this. Since I have to use QB online to interface with our accountant/tax prep, I am stuck for now. But I'm going to consult with my accountant on other options as we have discussed before that QB Online is a big expense for businesses like mine (consulting and services business) that only need P&L, Balance sheets, and basic accounts tracking. I use another service for payroll and contractor mgmt that is far cheaper than QB and VERY effective for my business and small employee numbers. I wish they had an accounting package.

I completely agree with you.

I see no good explanation for the severity of this price increase. Even with the pretty descriptions of all the new features, jacking the price 33% is only possible because QB dominates the market.

For a company that ostensibly champions small businesses and self employed people this goes against all instinct. If I raised my prices on my clients 30% they would flock to competitors. I'll also be talking with my accountant about other options.

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@cbdunn wrote:

I use another service for payroll and contractor mgmt that is far cheaper than QB and VERY effective for my business and small employee numbers. I wish they had an accounting package.

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@cbdunn 

Which contractor management app do you have? It is possible you can connect it with another accounting app with a lower fee than QBO.

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@celloman wrote:

I'll also be talking with my accountant about other options.

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@celloman 

It depends on your accountant now. If your accountant is only familiar with QBO, you should find a new accountant then. You can migrate to another accounting app with a fee lower than $30/month.

Quickbooks is full of sh*t. This price increase is being done to pad your own pockets. Piss off. The software is ok. Your app support has ended. You guys are really disgusting. Time to find a new company. Bye Bye QuickBook$$$$

Yes, it's crazy.  I have many clients upset now.  I just went to them and raised prices and now I will be doing so again.  not tiny increases either.  These are huge, way out of line price gouging  increases.

I understand everyone's frustration with the price hike. My billing came thru today and it's 25% higher. (I us quickbooks online) We didn't receive any notification stating there would be a price increase. I'm with the others who say they don't need anymore fancy things they won't use. Just when I learn all the changes, you go and change it again. Why fix something that is not broken? Recently you changed the screen where you match the transactions with the bank. I like the old way better, just putting in my two cents. In the future, you may not have so many irate customers if you inform them there will be a price increase. Oh, and 25% is way too much.

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@RGW5 wrote:

25% is way too much.

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@RGW5 

They are very confident about the new pricing plan. One of their close competitors doesn't offer any better. i.e $25/month for 1 user + 50 billable clients, and $50/month for 1 user + unlimited billable clients.

thank you for posting this. I am also a single member LLC and the reality is that Quickbooks isn't built for us and there aren't that many great alternatives (IMO). I am also SOOO sick of QB with their price increases and now charging $10 for paid invoices.

I know that Intuit used to be a human-centered organization; however the outward products and pricing model are a good indication of who has power inside the org. It shows the strategic direction of the company. 

For what it is worth, I have been working on designing my own customized system using AirTable for all finances. Not the best solution for everyone but I love the scalability and customization while retaining 100% control of my data

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@dlemus27 wrote:

I am also SOOO sick of QB with their price increases and now charging $10 for paid invoices.

 

@dlemus27 

No accounting app offers any feature to accept ACH payments for free any longer. You may build your own accounting system and you can pick a payment processor to accept ACH for free later.

I've already starting cancelling and downgrading subscriptions for my clients. I run 3 different practices so this affects 3 of my QBO Accountant accounts. What a shame!!! And now we can't even go back to using QB Desktop Accountant version without being forced to pay the "QB Pro Advisor" price!!! Can we please just go back to a single license, desktop version for accountants WITHOUT THE PRO ADVISOR option? Real accountants with a degree, and certainly CPAs, DO NOT NEED a pro advisor distinction to market themselves. Having a Pro Advisor  title means absolutely nothing for most accountants. 

Us accountants are getting screwed too. I passed along much, if not all, of my QBO subscription savings to my clients. The product has never really been worth the full priced subscription so it only made sense to sign clients up using my wholesale discounts, covering the subscription cost and billing my clients for my cost. Intuit has now increased our prices to the point we are losing money on our client subscriptions. There is not way my tiny clients will pay $40+/month for basic bookkeeping software. 

I hate the new bank feed screen as well. I fell like the product has major changes every 3 weeks. And what's even stranger is it seems there are 3 different versions of the same QBO Plus product because each of my client has slightly different views/screens/dashboards, etc. 

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@MollyP wrote:

And now we can't even go back to using QB Desktop Accountant version without being forced to pay the "QB Pro Advisor" price!!! Can we please just go back to a single license, desktop version for accountants WITHOUT THE PRO ADVISOR option?  

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@MollyP 

You can purchase the one time license of QBD 2021 Accountant edition from your local reseller or partner without the ProAdvisor subscription. For 1 user costs less than $1000 and for 3 users costs less than $2000. Contact us in private if you need our help to provide it, including QBD 2018 Accountant edition and QBD 2020 Accountant edition.

Just an update.... hope it's helpful to some of you.

I'm definitely still ditching QB. Small business friendly? Not my small business, thank you.

I found Wave, which is FREE.

Upsides: 

1) Free.

2) I was using 'class' in QB as a hack to track numerous businesses. Wave allows me to separate those businesses out under one account. Still Free.

3) Still double accounting software with items, expense and income accounts, reports, linked bank accounts (need zapier or 3rd party integration to link PayPal, but it's possible I think), payroll etc etc - has almost everything QB has.

Downsides:

1) Customer service is super limited unless you pay for a tier of the service.

2) No easy mileage tracking. No biggie - I have an app that can do that.....also free.

3) difficult to edit transactions if they are assigned to the wrong account. SOLUTION: set up your items properly before entering them in an invoice (ie., set up the item properly instead of on the fly and it will be recorded where you want it - in other words, if you set up your items and accounts properly in advance then it totally works fine)

4) no easy way to integrate transfers between numerous businesses (that I can figure out) - also no biggie, but would save a little time for me.

CONCLUSION: When I ask if QB online would save me enough time that it's worth $80/month the answer is a clear NO. I can't downgrade, and the desktop license got switched to a yearly subscription, so that won't save me money either. QB, I can't believe you would jack prices now, especially during a time when so many small businesses are suffering. Shame on you. I'm out.

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@celloman wrote:

CONCLUSION: When I ask if QB online would save me enough time that it's worth $80/month the answer is a clear NO. I can't downgrade, and the desktop license got switched to a yearly subscription, so that won't save me money either.

 

@celloman 

You can still purchase QB Desktop 2021 with a one time license. Another option, purchase QB Desktop 2020 with a one time license with a lower price if required.