Quickbooks Online - Print later error "we weren't able to mark as printed. Go ahead and try again."

Good morning, @RikkiMaybe. 

It's great to see you back in the Community!

Since you've already tried our troubleshooting steps to try and resolve the error, I recommend contacting our Customer Support Team. They'll be able to use a screen share to review your account and check a few details on the back end. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact us button.
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care! 

It's now July 29 and I am having the same issue. I've cleared the cache and deleted cookies, but the message keeps appearing, despite me having successfully printed the invoices. This is ridiculous. I am getting really tired of all the QBO "glitches" and being told to reach out to customer support. FIX IT.

Hello there, KimD1782. I acknowledge the importance of addressing the issue when encountering an error message after printing invoices in QuickBooks Online. Let me direct you to the appropriate support to help with this matter.

I appreciate the troubleshooting steps you've already taken. We've received similar cases and reports where users encounter an error message "We weren't able to mark as printed. Go ahead and try again" when printing batch invoices. To address this concern, I recommend contacting our Customer Support team so they can add you to the list of affected users. 

Here's how:

1. Go to the Help menu, then select the Search tab.
2. Click Contact Us.
3. Enter a brief description of your concern, then choose Continue.
4. Select either Start a Chat or Get a Callback and start connecting with them.

Moving forward, we also suggest checking out these helpful articles on managing invoices:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Set up and send progress invoices in QuickBooks Online

Please feel free to reach out if you have any further concerns about printing batch invoices. We're always here to make sure that we get this sorted out.

An update - I contacted support today (08/01/2024) and they are aware of the issue and are working on it.  We'll see how long a fix takes. 

Thank you so much! Seems there is an issue with emailed invoices as well. I have roughly 250 customers that received emailed invoices on the 1st of each month. QBO showed they were sent, but when I logged into our company email, where copies are supposed to be sent to as well, there were NONE. Around 2 hours later one by one, very slowly they started arriving in the email. I am so frustrated!

I can see how inconvenient it can be when experiencing issues while performing tasks in QuickBooks Online, Rikki & Kim.

Please be assured that our team is fully aware of the problem with the printing issue and is actively working on a resolution.

Concerning the emailed invoices, QuickBooks will create and send invoices for recurring transactions on the day scheduled between 12:00 am and 5:00 am depending on your time zone. You can check this article for more information: Schedule recurring transactions created with a template in QuickBooks Online.

Moreover, utilize this helpful resource to stay on top of your invoice payments: Record invoice payments in QuickBooks Online.

Please reach back out to us again if you have further questions or need additional assistance with other QuickBooks activities. I'm always prepared to provide any information you need.

@RikkiMaybe Yes, I started experiencing this exact issue after July 25, just as you described.

So frustrating - I had about 100 invoices left to print this month and could not "mark as printed".  I'm hoping this bug gets fixed in the next two weeks as I have over 800 invoices to batch print coming up.  I did call QB support and got a ticket opened to register the issue - hope that helps move things along.

My batch print is also now working.