Quickbooks Online

Thank you for posting here in the Community, @angiew2022.

I'm here to share some insights about creating a Purchase order. 

The purchase order is from one of your vendors. When creating one, you can set a Ship to address by clicking the dropdown ▼, then choose a customer if you want to send it directly to them. Not selecting a customer will be delivered to your address as you are the one who purchased the order.

You can check on how to create and send purchase orders in QuickBooks Online to guide you with the process.

I'd suggest checking our articles about Expenses and Vendors to guide you on how you can effectively manage your vendor transactions, such as your purchase orders. 

Don't hesitate to click the Reply button if you have more questions about the Purchase order. I'm always here to help. Have a great one.

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When I click the vendor in the drop down it does not put their address... it auto populates my address, every time, every vendor. 

Thanks for coming back, @angiew2022.

If you are shipping the products directly to a customer, just click the Ship to ▼ drop down and then Ship via. Then, review the Shipping address to make sure it's correct. Here's how:

1. Click the + New Plus icon. 
2. Select Purchase order.
3. From the Vendor dropdown, choose the vendor.
4. Review the Mailing address.
5. If you are shipping the products directly to a customer, select the Ship to drop down and then Ship via. Check the Shipping address to make sure it's correct.
6. Enter the Purchase Order date.
7. Select Settings ⚙ on the Purchase Order form, then on the Choose what you use panel, select the link to add your custom fields.
8. In the Item details section, enter the products you want to purchase. 
9. Press Save and close. 

If the same thing happens, a possible browser issue causes this odd behavior when creating a purchase order. Just sign in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions.

Let us know how it goes after performing the steps as I want to ensure this is resolved for you. I can also help you run vendor reports or any QuickBooks-related. Just leave a comment below and I'll get back to you.

None of that works.

Again every time I create a PO. I select ship to (from the drop down) and it automatically puts my address in there. It is never the vendors.    

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@RCV wrote:

Thanks for coming back, @angiew2022.

 

If you are shipping the products directly to a customer, just click the Ship to ▼ drop down and then Ship via. Then, review the Shipping address to make sure it's correct. Here's how:

1. Click the + New Plus icon. 
2. Select Purchase order.
3. From the Vendor dropdown, choose the vendor.
4. Review the Mailing address.
5. If you are shipping the products directly to a customer, select the Ship to drop down and then Ship via. Check the Shipping address to make sure it's correct.
6. Enter the Purchase Order date.
7. Select Settings ⚙ on the Purchase Order form, then on the Choose what you use panel, select the link to add your custom fields.
8. In the Item details section, enter the products you want to purchase. 
9. Press Save and close. 

 

If the same thing happens, a possible browser issue causes this odd behavior when creating a purchase order. Just sign in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P.

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions.

 

Let us know how it goes after performing the steps as I want to ensure this is resolved for you. I can also help you run vendor reports or any QuickBooks-related. Just leave a comment below and I'll get back to you.

---

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@RCV wrote:

Thanks for coming back, @angiew2022.

 

If you are shipping the products directly to a customer, just click the Ship to ▼ drop down and then Ship via. Then, review the Shipping address to make sure it's correct. Here's how:

1. Click the + New Plus icon. 
2. Select Purchase order.
3. From the Vendor dropdown, choose the vendor.
4. Review the Mailing address.
5. If you are shipping the products directly to a customer, select the Ship to drop down and then Ship via. Check the Shipping address to make sure it's correct.
6. Enter the Purchase Order date.
7. Select Settings ⚙ on the Purchase Order form, then on the Choose what you use panel, select the link to add your custom fields.
8. In the Item details section, enter the products you want to purchase. 
9. Press Save and close. 

 

If the same thing happens, a possible browser issue causes this odd behavior when creating a purchase order. Just sign in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P.

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions.

 

Let us know how it goes after performing the steps as I want to ensure this is resolved for you. I can also help you run vendor reports or any QuickBooks-related. Just leave a comment below and I'll get back to you.

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I've got you, @angiew2022. I have troubleshooting steps for you to help fix the vendor shipping address issue. 

An accurate shipping address is one of the important in the Purchase Order (PO). That's why I'll take care of this at the soonest moment.

To isolate the shipping address issue, follow the steps below: 

1. Open the created PO or create a new one. 
2. Cut out the top line in the address section, and move up all lines under it. Click the Print and Preview, then close it.
3. Paste the top line back in, then hit the Print and Preview again. The full address should be in there now. 

If the problem remains, I'd recommend changing the vendor shipping address. Thus, the system refreshes itself with new information. To do this: 

1. Go to the Expenses and select Vendors. 
2. Pick the name in the list and click the Edit button. 
3. Enter a different address in the field and save it. 
4. Change it back to the correct address and click Save to refresh the information. 

Moreover, check out these articles below on how to add an accepted purchase order to a transaction for your vendor and other related matters:

• Add purchase orders to expenses, bills, or checks in QuickBooks Online
• Expenses and vendors FAQs

Please don't hesitate to tag my name in the comment section if you have other questions about PO. My doors are always open to help you again. Take care of yourself always.

@MichelleBh Nope. Those steps didn't work either. 

Thank you for being so patient thus far and for trying all those troubleshooting steps, angiew2022. At this point, I recommend connecting with our Support Team to investigate this matter and possibly escalate it if necessary. Our team would be able to do a screen sharing and run some tests in a secured environment! Here is how to reach us:

1. Go to the Help menu.
2. Hit the Contact Us button
3. Enter "callback" in the "What can we help you with?" section.
4. Select "Let's Talk"
5. Pick the "Get a call" option to connect with us.

Post a comment here if you have further questions. We're always here to help!

@SashaMC Thank you!

You are most certainly weclome, angiew2022!