Quickbooks Pro 2016 sluggish if home window is open

ScottCoffey · ‎June 25, 2022

This problem just started today. I can't think of anything new that has happened on this computer.

When I launched Quickbooks today, I noticed that it was very sluggish. Launching anything from the desktop takes a long time. (My copy of Quickbooks always opens with the home page displayed.) If I hover my mouse over the top menu items (File/Edit, etc.) it takes a long time for them to highlight.

But, if I close all windows, it isn't sluggish and everything launches immediately. Redisplay the home page and it becomes sluggish again.

Also, after about two minutes, the program becomes responsive again, even with the home page displayed.

While Quickbooks is sluggish, I can see in Windows task manager that it's using about 10% of my CPU. (This is a high-end gaming PC and 10% is quite a bit.)

What I've tried:

Used the Tool Hub:

- Quick fix

- Quickbooks program diagnostic tool

Used Quickbooks File Doctor.

None of these helped.

To recap:

- Quickbooks is sluggish when first launched. Closing the home page causes it to be immediately responsive. Reopen the home page and it's sluggish again. After about two minutes, it's no longer sluggish.

Any ideas as to what the problem might be?

ScottCoffey · ‎June 25, 2022

Edit to above post.

Once QB becomes responsive again, closing and reopening the home page starts the two-minute cycle of being sluggish again. Weird.

KlentB · ‎June 25, 2022

I'll help you figure out the root cause of this problem, ScottCoffey.

QuickBooks Desktop may run slow due to system performance issues, a large file size, incompatibility, or configuration limit. If your product is running slow, it's recommended to run a system check-up, software component update, and scan the company file for errors.

Since the issue still occurs after the procedures you've performed, you can follow the additional troubleshooting steps listed in these articles:

However, if the same thing happens, I suggest contacting our technical support so we can further check your setup and investigate the issue. Here's how to connect with us:

Open QuickBooks.
Go to the Help menu, then choose QuickBooks Desktop Help.
Select Contact Us, then enter a brief description of your issue.
Click Let's talk, and then choose a way to connect.

Feel free to reach out to me again if you have any other concerns or further questions. Take care.

ScottCoffey · ‎June 25, 2022

Computer performance is exceptional, so no issues there

I went through the performance issues and nothing helps. De-selecting "Show home page when opening a company file" causes QB to launch without being sluggish, but as soon as I open the home page it becomes sluggish for a couple of minutes.

I'll try contacting support on Monday. Thanks for your help.

Fiat Lux - ASIA · ‎June 25, 2022

Try to reinstall your QBD 2016 in Win 7 compatibility mode.

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Quickbooks Pro 2016 sluggish if home window is open