QuickBooks Recruiter

I'm here to make sure this is taken care of, Jesse_H.

Let's try using a browser and see if it works there. This is to isolate and identify if it's the application that causes this issue with the four-lined menu on the mobile app. 

If it works, I'd like you to log back into your mobile app and clear the app's data. This helps refresh the application and eliminates common issues that cause behaviors like the one you're experiencing. Clearing the app's data can be done on the app or on your phone settings. You can follow the steps below:

• For QuickBooks Online app:
   
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
• In your Phone Settings:
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for additional troubleshooting options to fix issues with mobile app: Mobile App's troubleshooting.

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

I'm looking forward to hearing from you. Get back to me if you have any additional questions while using QuickBooks mobile app. Have a good one.

I have the core QBO certification and working on my advanced.  Unfortunately , i have been locked  out from the advanced test for 45 additionally days.  I will pass the test this time.  I have been working with Intuit tax support for 3 years.  I would like to make use of 40+ IT manufacturing experience. I am considered an expert in manufacturing software - BOM, routings, Cells, inventory, etc. etc.  

What i would like to do is work for quickbooks in a support capacity.  

Charles M can you please contact me i can explain the situation

Thanks for getting back here, Jesse_H.

I'll share some details about your concern.

While we're unable to perform callbacks in the Community, you can sign in and retake the certification exam by visiting this link: Become a Certified ProAdvisor, QuickBooks. Scroll down at the bottom and you'll see the Take your exam button. 

If you're interested in becoming an Intuit Community Champion, you can click on this article to learn more about the application process: The Intuit Community Champions Program. We will review and accept new candidates each quarter.

You can always leave a reply on this thread if you have any follow-up questions. I'll be around to help you out again. Keep safe!

Thanks for your response.  I am having trouble conveying what i am seeking.   I  plan to become Adv Proadvisor certified in October. After that i was hoping to become  an Intuit ProAdvisior. Am I mistaken in thinking that Intuit has a group of  ProAdvisors that answers user questions and provide user guidance? This would require contacting Intuit HR to apply for a position. This is the contact is am seeking.  I am a CPA and EA with 40 years experience in manufacturing that i would like to share. 

Hello, Jesse_H. 

Being able to pass the ProAdvisor Certification program is important. Rest assured I've got the details you need about the exam.  

You can find several resources in the Training & Certification page for QuickBooks ProAdvisor. Let me share them with you.

To start with, here's the list of resources you can find as your reference for your certification exam:

• Training & Certification
• Training Events
•  become a certified ProAdvisor 

Please know that we're always here if you have other questions or concerns, reach out to us anytime. Thanks for posting and have a great day ahead. Stay safe!