Quickbooks Support

I'm sorry to hear your frustration. Consider using the Find a proadvisor service. You'll have to pay for the help you need however there are some good QBO experts on there. Good luck.

Thanks but I feel like I shouldn't have to pay for support for a product I am already paying a LOT of money for.  

Hello there, @jcastillo121.

This isn't the experience that we'd like you to have. Allow me to provide some details on how you can contact our QuickBooks Online representatives. 

Also, If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of. 

There are various avenues where you can get assistance from our representatives. We have our email support team which is available 24/7, our Phone Support Team is open Mondays-Fridays from 6 AM - 6 PM (PST), and the Chat support is open Mondays-Fridays from 8 AM - 5 PM (PST).

Here's how:

1. Go to your QuickBooks Account.
2. Click the Help icon.
3. Select Contact Us.
4. Choose What can we help you with? enter your concern about the email you received.
5. Select Let's Talk.
6. You'll be routed into the Choose a way to connect with us.
7. Choose how you want to contact them and fill in the information. 

Please let me know if there is anything else I can do to help. I'll be keeping an eye out for your response on this. Have a great day! 

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@jcastillo121 wrote:

I have called my priority circle support number multiple times, and after 20 minutes or longer each time, 

 

@jcastillo121 

Which number did you call?

 

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Can someone even explain what benefits Priority Circle provides?  I'm paying $140 a month for more of the same.

When I call Priority Circle Support and find out that the person offering support has to engage in a chat with the actual technicians and engineers because they themselves were set up for failure, it makes me wonder why I'm paying $140 a month.

Priority Circle should provide us with access to the actual technicians and engineers.  I'm tired of people at Intuit hiding behind the curtain while leaving front line workers who aren't properly equipped to deal with the fall out.   Step up and support your product, or stop gouging people.

@boiledpeanut843 

I'm paying $140 a month

As I know the Priority Circle is part of QB Desktop Enterprise and QB Online Advanced. You don't need to pay any add-ons. Or do you mean Live Assisted Bookkeeping?