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DanQ
Level 1
posted
‎May 28, 2020 09:44 AM
last updated ‎May 28, 2020 9:44 AM

QuickBooks Update Not Working even though I'm the only Admin

I'm logging in as an admin user account (I'm the only one who has admin rights, actually) and I get an error message stating that "Looks like you don't have the required permissions.  Contact your system administrator." when I try do a software update.  This appears right as I'm opening the file.  I'd like to keep up to date, obviously, but this makes it impossible for me to update.  Any help would be appreciated!

 

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Best answer May 28, 2020
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Maybelle_S
QuickBooks Team
QuickBooks Team
‎May 28, 2020 11:24 AM

QuickBooks Update Not Working even though I'm the only Admin

I'll help you get rid of this error, @DanQ.

 

Usually, this error message occurs if the file is read incorrectly on a Windows computer. You can follow the steps below to fix the issue:

 

  1. Close all the programs then restart your computer.
  2. Right-click QuickBooks Desktop icon.
  3.  Select Run as the Administrator.

Once done, you can now update QuickBooks to the latest release or set up QuickBooks to automatically download the updates.

 

In case you'll encounter any update error, you can read this article to be guided in resolving it: Fix QuickBooks Desktop Update Errors.

 

Feel free to drop a comment below if you have any other questions. I'm always happy to help. Have a good day.

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8 Comments 8
Maybelle_S
QuickBooks Team
QuickBooks Team
‎May 28, 2020 11:24 AM

QuickBooks Update Not Working even though I'm the only Admin

I'll help you get rid of this error, @DanQ.

 

Usually, this error message occurs if the file is read incorrectly on a Windows computer. You can follow the steps below to fix the issue:

 

  1. Close all the programs then restart your computer.
  2. Right-click QuickBooks Desktop icon.
  3.  Select Run as the Administrator.

Once done, you can now update QuickBooks to the latest release or set up QuickBooks to automatically download the updates.

 

In case you'll encounter any update error, you can read this article to be guided in resolving it: Fix QuickBooks Desktop Update Errors.

 

Feel free to drop a comment below if you have any other questions. I'm always happy to help. Have a good day.

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DanQ
Level 1
‎May 28, 2020 12:04 PM

QuickBooks Update Not Working even though I'm the only Admin

Thanks very much!  I see now that I had to be an admin on my Windows account, not the QB account.  It looks like it's updating now as expected.

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tgrichardson25
Level 1
‎January 07, 2021 11:38 AM

QuickBooks Update Not Working even though I'm the only Admin

I get the same notice for some time now and now the QB update service notice closes QB and it doesnt load at all

 

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MJoy_D
Moderator
Moderator
‎January 07, 2021 01:09 PM

QuickBooks Update Not Working even though I'm the only Admin

Let's fix the error you're having to load your QuickBooks account, @tgrichardson25.

 

You can run the Quick Fix my Program from the QuickBooks Tools Hub to help you resolve the error when trying to load QuickBooks. 

 

Here's how:

  1. Close your QuickBooks Desktop.
  2. Once done, download the most recent version of the QuickBooks Tool Hub and open the file after you successfully downloaded it.
  3. Select Program Problems in the QuickBooks Tools Hub.
  4. Click on Quick Fix my Program. 
  5. Start QuickBooks Desktop and open your data file.

In case, you'd still encounter errors, then I suggest checking the following reference and follow the remaining solutions to fix the error: QuickBooks Desktop doesn't start or won't open.

 

Let me know if you need more help with loading or opening your QuickBooks Desktop. I'm always glad to help in any way I can. Have a great rest of the day!

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paula24_myweb
Level 1
‎July 04, 2022 02:30 PM

QuickBooks Update Not Working even though I'm the only Admin

I have the QuickBooks Desktop latest version and facing issue while trying to update...

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katherinejoyceO
QuickBooks Team
QuickBooks Team
‎July 04, 2022 03:17 PM

QuickBooks Update Not Working even though I'm the only Admin

Thanks for hopping into this thread, @paula24_myweb. 

 

I want to provide you with the correct troubleshooting steps for your issue. May I know the specific error or message you encountered while updating?

 

In the meantime, you can check out this article: Fix QuickBooks Desktop Update Errors. It provides general troubleshooting pointers for resolving update errors in QuickBooks Desktop. 

 

You can also enter a specific error number or error message in the Search field to get the resolution.

 

I'm looking forward to hearing and helping you again. Take care!

 

 

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Tori B
QuickBooks Team
QuickBooks Team
‎July 05, 2022 08:20 AM

QuickBooks Update Not Working even though I'm the only Admin

Hi there, @paula24_myweb. 

 

We appreciate your patience during this process. 

 

As my colleague mentioned above, would you mind sharing the error message you're receiving when trying to update? Any extra details you can provide will help me find the right solution for you. 

 

I also wanted to mention that you can always contact our Technical Support Team. This way, one of our tech support agents can review your account in a secure environment and utilize their tools to log in to your computer via screen share to investigate this matter further. You can use the link I've included below to connect with an agent. 

 

 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Have a good one! 

 

 

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LauraB77
Level 2
‎July 21, 2022 08:57 AM

QuickBooks Update Not Working even though I'm the only Admin

@paula24_myweb wrote:

In case your QuickBooks still is not able to download/install updates, There might be problems with the database as well, So i suggest to contact +1-800-918-3257 and get help/suggestion to fix the problem from data service experts within 24Hrs.

 

Note: +1-800-918-3257 belongs to 3rd party support for QuickBooks.

 

DO NOT USE THEM!!!  All they want is money.  QB Support is FREE!!!

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