Reminders - 'Open Online backup' won't clear

I appreciate the troubleshooting steps you've tried, ailoilo.

Not to worry, we can work together to get rid of the "Reminders" without a moment's delay. What we can do is to update QuickBooks Desktop to the latest release. I'll show you how to accomplish this:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates.

Once done, close and reopen QuickBooks Desktop, and then, install the updates by selecting Yes. When the install finishes, please reboot your computer.

With the steps above, you'll be able to keep your software updated so you have the latest features and fixes.

I'd appreciate it if you'll update me on how the steps work. I want to make sure this is taken care of.

Hi. I am having the same problem. A '!' reminder to "Open Online backup" shows in all company files. Our backup is running successfully and I have tried the suggested steps, including running as administrator,  resetting all updates and rebooting computer. Any help would be greatly appreciated.

Thank you

Victoria Dillman

Hey, @vherodillman. 

Thanks for joining in on this thread. 

Since you've tried all the suggested instructions, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Tap the QuickBooks Desktop Help option. 
3. Click the Contact Us button/hyperlink. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Feel free to come back and give us an update about the call. Have a splendid day!