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NCX Myanmar
Level 1

Resubscribe Error

I TRY TO RESUBCRIBE BUT IT NOT ALLOW ME TO RESUBSCRIBE Desktop Enterprise

When I subscribe Desktop Enterprise edition. EBP- 1341:We're unable to process your request at the moment. Try again in sometime error appear.
why?
 
10 Comments 10
Jovychris_A
Moderator

Resubscribe Error

I can imagine how you feel about having an error when resubscribing QuickBooks Enterprise, @NCX Myanmar.

 

The error appears when QuickBooks is outdated. To make sure you have the latest subscription features, I recommend installing the latest update for your version of QuickBooks Desktop Enterprise.

 

Then let's go ahead and renew your subscription from the system or login to your Customer Account Management Portal (CAMPs). You can reference this article for the detailed steps: Manage your QuickBooks Desktop subscriptions and services.

 

Also, you can check the status of your account in CAMPs: What is CAMPs, and how do I use it?

 

I'm always here if you still need further assistance in reactivating your subscription or other QuickBooks concerns. I'll get back to help. Have a great rest of the day!

Fiat Lux - ASIA
Level 15

Resubscribe Error

@NCX Myanmar 

Afaik, you are not allowed to resubscribe after 90 days since you canceled it. Purchase a new license instead. If you are located in Myanmar, you may contact us in private. You can purchase QB Desktop Enterprise without a credit card.

NCX Myanmar
Level 1

Resubscribe Error

I already update Quickbooks and use CAMP to resubscription but error appear.

NCX Myanmar
Level 1

Resubscribe Error

I have already update Quickbooks and used CAMP to resubscription but cannot resubscribe.

Fiat Lux - ASIA
Level 15

Resubscribe Error

What do you mean with "update"? Which QB Desktop year version do you have now?

NCX Myanmar
Level 1

Resubscribe Error

Quickbooks Desktop Enterprise 2020

NCX Myanmar
Level 1

Resubscribe Error

 


I have already update Quickbooks and used CAMP to resubscription but cannot resubscribe.

Fiat Lux - ASIA
Level 15

Resubscribe Error

@NCX Myanmar 

You may find your license code for QBD 2020 in CAMPS and use it to upgrade your version, but I am not sure the system will able to activate it . Check your email from Intuit and you may find their message similar like this one::

 

To continue using QBES Platinum Standard Edition 30 User you must resubscribe via the link below or give us a call at 844 - 437 - xxxx.

NCX Myanmar
Level 1

Resubscribe Error

Can I open my company file without error when I purchase a new license?

Fiat Lux - ASIA
Level 15

Resubscribe Error

@NCX Myanmar 

Yes. You may utilize the trial license for QBD 2021 to make sure of it if required.

https:// http-download.intuit.com/http.intuit/Downloads/2021/Latest/Setup_QuickBooksEnterprise21Trial.exe

 

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