Searching the list issues so frustrating

Hi Nancy,

Thank you for sharing your experience with QuickBooks Desktop.

When it takes time to load a list or section, it means your computer doesn't have enough memory or can't handle software like QB Enterprise. Aside from that, too many background processes can also cause lags. I'll introduce a few steps to resolve such a performance issue, but be sure to create a backup before doing any of them.

Resort your list. You'll want to do this when you notice an odd behavior when navigating through your list of customers (and other name lists), items, or accounts.

1. If you're in Multi-user mode, switch to single-user mode.
2. From the Customers menu, select Customer Center.
3. Click the Edit menu at the top left of QuickBooks.
4. Select Re-sort List, and then OK.

Check the system requirements. This is to ensure that your computer meets QuickBooks Enterprise's specifications and to help you decide if there is a need to upgrade your computer. If it meets the system requirements but still gets the same behavior, I recommend contacting our QB Enterprise team again to check this further. Please note that we can only provide troubleshooting references from here, but you've already performed them, so contacting the team is our best resort for this.

Stop other programs in the background, except for anti-viruses and other necessary programs that need to keep running. Alternatively, you can restart your PC and only run QuickBooks.

Please don't hesitate to comment again if you have any other concerns.

The memory on one of the PC's is 4GB.  I'm going to upgrade the PC and see if that changes it before I do anything further.  Thank you! 

Create a new login for that person. This happened to one of our employees "Taylor" so I created a new login "Taylor2" with all the same permissions & no more searching. I'm having same issue now, but I'm administrator & can only have 1 so setting up a new user w/admin rights.  

This happens alot on my Company File as well.  I just upgraded and installed a 64GB RAM, 2 TB HD, i9 Core, brand new PC and I can 100% say that this has NOTHING to do with why this issue occurs.  I need answers.

Let me provide steps so you can search for lists seamlessly in QuickBooks Desktop (QBDT), @mattteguis.

Before anything else, may I ask if you've already re-sorted the list? This way, we can check if this is a performance issue. Too many background operations in your account can cause system bugs, resulting in unusual behavior when navigating through Lists.

If you haven't performed yet, let's create a backup copy of your company file first. Then, we can re-sort the lists in your QBDT file to fix issues with your lists.

I've also attached screenshots for reference:

If you're still experiencing difficulties searching the list, let's verify and rebuild your QuickBooks Desktop (QBDT) data to check for any issues in your company file and resolve them.

To begin the process, let's verify your company data:

1. Go to the Window tab and select Close All.
2. Click on the File tab and choose Utilities.
3. Select Verify Data. If there's a prompt:

• QuickBooks detected no problems with your data - this means that your data is clean, and you don't need any other steps to take
• Your data has lost integrity - this means that there was damaged data in the file, and you need to rebuild your data to restore
• If there's another error message, you can search for it and find a resolution on our QBDT Help Articles and Discussion

Note: If you're using Assisted Payroll, you can contact Assisted Payroll Support before rebuilding your data.

To proceed with the process, let's rebuild your company file data:

1. Go to the File tab, select Utilities, and click Rebuild Data.
2. QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK.
3. Select where you want to save your backup, then click OK. You can enter a new name for the new file and select Save.
4. Click on OK once you get the message Rebuild has completed.

If the issue persists, I'd suggest contacting our QBDT Support Team for further assistance. Our support representatives can pull up your account with their tools and identify what causes the problem.

Furthermore, you can utilize this article to learn how to personalize any report you generate in the future: Customize reports in QBDT.

If you need additional assistance with searching lists, I'll be around to help. Have a good one.