Shipping Manager: Change Default Email

jason93 · ‎February 12, 2019

Hi,

I am currently using Quickbooks Enterprise 18. I would like to know if there is a way for the Shipping Manager to notify our customers from an alternate email address. It is currently defaulting to the "Main Email" field and I'd rather not change that field for every customer.

Is there a setting within customers or shipping that allows me to do so?

Thanks!

BettyJaneB · ‎February 12, 2019

Glad to have you here in the Community, @jason93.

I can share some information about having an alternative email address for the Shipping Manager to notify our customers without changing the main email on your QuickBooks Desktop.

Currently, having the option to add an alternative email address for the Shipping Manager to notify our customers without changing the main email isn't possible. Having it changed manually is the only option for now.

I can see how this feature can help you and your business. I'd encourage you sharing this idea to our Developers.

Doing this helps them determine the features that needs to be added for future updates. This can also help us assess how we can better serve you in running your business.

In order for them to account your suggestions, please follow these steps on your QuickBooks Desktop account:

Click the Help menu bar.
Scroll down to Send Feedback Online.
Select Product Suggestion.
Choose Product Suggestion for the Type of Feedback.
Product Area is optional.
Enter your suggestion.
Click Send Feedback.

Please let me know if you need further assistance with your QuickBooks account. I'm here to help you out whenever you needed me. Have a great day!

View solution in original post

BettyJaneB · ‎February 12, 2019

Glad to have you here in the Community, @jason93.

I can share some information about having an alternative email address for the Shipping Manager to notify our customers without changing the main email on your QuickBooks Desktop.

Currently, having the option to add an alternative email address for the Shipping Manager to notify our customers without changing the main email isn't possible. Having it changed manually is the only option for now.

I can see how this feature can help you and your business. I'd encourage you sharing this idea to our Developers.

Doing this helps them determine the features that needs to be added for future updates. This can also help us assess how we can better serve you in running your business.

In order for them to account your suggestions, please follow these steps on your QuickBooks Desktop account:

Click the Help menu bar.
Scroll down to Send Feedback Online.
Select Product Suggestion.
Choose Product Suggestion for the Type of Feedback.
Product Area is optional.
Enter your suggestion.
Click Send Feedback.

Please let me know if you need further assistance with your QuickBooks account. I'm here to help you out whenever you needed me. Have a great day!

jason93 · ‎February 13, 2019

Hi Betty,

Thanks for the quick response!

It's too bad this is not built into the software yet. I will send in this idea to the developers; hopefully there are others who need this feature as well.

Thanks again for your help!

JanyRoseB · ‎February 13, 2019

Thanks for getting back to us, @jason93.

Finding new ways to adapt to our customers’ needs is how QuickBooks gets even better. I can see how this feature would be beneficial to your business, and I'm preparing a feedback submission to our Product Development Team. Please know that the change is also based on how popular a specific feature request is.

For additional reference, you may want to check this article: Set up and use QuickBooks Shipping Manager.

Feel free to leave a comment if you have any other questions. Community team will always got your back. Wishing you and your business continued success.

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Shipping Manager: Change Default Email