Signature Line

Good day, @CoralBay.

Yes, you can remove the signature line being printed for sales receipt when processing credit cards in QuickBooks Desktop Point of Sale. Let me show you how:
 

1. Open the program and log into your company file with a user that has permission to use the Print Designer tool.
2. Select File.
3. Click on Tools and then Print Designer.
4. Select Sales Receipt from the Select a Document Type drop-down list.
5. Choose the sales receipt template that you use as your default and click Modify. This will now open the Print Designer application and the sales receipt template you have selected.
6. Double-click the Signature area in the Body Footer section. This will now bring up the Properties Editor for the selection section.
7. From the Available Group Fields unchecked the Tender signature line box.
8. Click OK to save the changes. Then, click Preview in the upper right hand of the window.

You will now see a print preview of the modified sales receipt template and the signature line has been removed. Simply click Exit to close the page. Then, select Close and click Yes to save changes.

Moreover, you can check out this article for the recent changes and improvements made in QBDT POS.

That should do it. Let me know if you need further assistance with this process. I'll be more than happy to assist you.

If I'm correct, doing what you said would remove the signature line from both the merchant copy as well as the customer copy. I just need it removed from the customer copy.

Thanks for the reply, CoralBay!

I understand that it's necessary to have the signature line on the customer's copy of the receipt. Let me join this thread so I can further assist you.

Currently, QuickBooks Point of Sale (POS) is using the same template for the merchant and customer's copy. This means that unchecking the Tender signature line box will affect both copies.

Also, although the PIN Pad you're using has a signature capture option, QuickBooks POS doesn't support it yet. You'll want to continue having your clients sign the printed copies.

I added a link if you need help in editing and saving reports in QuickBooks Point of Sale: Customize and save a report in QuickBooks Point of Sale.

Keep on posting here if you need more help with receipts and forms. I'll help you!

I've read that, if you have an EMV compliant credit card terminal, all four credit card companies no longer require customer signatures on receipts.   Is this correct?   

Glad you visited us here, Sarah.

I want to make sure you're able to get the answers you needed with your credit card processing.

To discuss the features and tools for credit card processing in your POS account, we need to forward you to our Payments Support. They are the ones who can confirm this information and help you further with customer signatures.

Click this link to get our contact details: Contact Payments or Point of Sale Support

Please post here again if you have other concerns for QuickBooks Point of Sale payment processing and other concerns. I'll be right here to help you out. Have a nice day!

Has a solution been provided yet to not use the same template for the merchant copy and the customer's copy of a receipt?  I would like to merchant copy to have the signature, and the customer's copy to not have a signature line. 

Let me provide some about having the same template for the merchant and customer's copy, @choffman27.

I recognize how relevant it is to have a signature to the merchant copy but not in the customer's copy. Currently, QuickBooks Point of Sale (POS) is using the same template for both copy of receipt.

At times, we roll out enhancements based on our customer's requests. That being said, I suggest sending a recommendation to our product developers. They'll review this idea and might consider updating it in the future.

Here's how:

1. Open your QuickBooks Point of Sale file.
2. Proceed to Help menu.
3. Select Send Feedback.
   
   

Additionally, I've attached an article you can use to update the receipt so you can reprint it with the correct info: Edit a sales receipt in QuickBooks Point of Sale.

Feel free to comment below if you need more insights about having signature line to the merchant copy but not in the customer's copy. I'll be happy to help you. Stay safe!