soft exit?

Hello ToddAndMargo. Properly closing QuickBooks Desktop (QBDT) is essential for maintaining data integrity, preventing corruption of company files, and minimizing the risk of data loss or irreversible damage to your customer's records.

Please note that QBDT only supports backup files with a .qbb extension. This file contains a compressed copy of your customer's company data, including accounting records, templates, logos, and images.

To exit the program properly, go to the top menu, click on File, and select Close Company. Next, click on File again in the top menu and select Exit.

By following these steps, you can minimize potential risks, such as corrupted data, and maintain the security of your customers' data.

If you have any further concerns about QBDT, please feel free to leave a comment below. The Community is always here to help you out.

What part of "Please DO NOT send me instruction on how to exit an attended session of Quickbooks. This is all unattended." did you not understand?  Please endeavor to answer the question that was actually asked.

Oh and "QBDT only supports backup files with a .qbb extension" is not correct.  You exit QBDT, make a backup copy of the bad qbw file, and replace it with the qbw file from your backup.  I have done it hundreds of times.

I just noticed that the customer's backup program reboot the computer after it finishes.  This has been going on for years.  HIs qbw has never been corrupted.  Am I over thinking this?

Hi there, Todd. Since this has been going for a year now. I suggest reaching out to our QuickBooks Desktop support team. They can pull up the account and check what is the root cause of this one.
 

You may visit this article and check for the work hours.

If you need anything else, don't hesitate to reply here. We're here to help.