Hello there, Trenchers.

I understand you've been experiencing the same issue with the invoice. To ensure a thorough investigation and resolution, contact our Customer Support Team. By doing so, they can securely access your account and investigate the cause, enabling us to take appropriate action if necessary.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Additionally, I've added this link for more guidance on managing invoices: Create invoices.

Once your customer pays their invoice, you can refer to this link to record it in the system: Record invoice payments.

Please let me know if you have more questions about creating invoices or other concerns. I'm here to answer them. Take care.

I have been having exactly the same issue since yesterday.

I have cleared cache, cookies, history etc.. even tried to log on to a different browser and it's still not working.

Been getting the same issue since yesterday - cleared cache, cookies etc... tried a difference browser - still cannot create a sales invoice - any suggestions please?

I have many invoices to process and need this sorted as soon as possible.

I have had this issue today as well, but I have now fixed it.

Clearing the cache or using a private browser did nothing.

However, I fixed the issue when I went into Apps and found that the commerce sync app had lost its connection today. I just removed the app rather than trying to reconnect as I no longer need it and now everything works fine.

Thank you for your reply.  My apps are all connected fine or so Quickbooks is telling.  Unfortunately I cannot delete them as I need them all

Same here. I'm getting the same issue - cleared cache, cookies etc... tried a difference browser AND Incognito browsers - still cannot create a invoice - HELP please?

We appreciate all the efforts you guys have made to resolve the problem with managing invoices. We also see the urgency of an immediate resolution to this. Let me route you to the appropriate support to assist you further.

As the issue persists after the troubleshooting efforts, it would be best to get in touch with our Live Support Team to help further by initiating a screen-sharing session. They possess the necessary tools to identify the root cause of the problem. Here's how:

1. Sign in to your QBO company account.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:

•   Start a chat with a support expert.
•   Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Furthermore, you may check out this article to learn how to record payments if your customer plans to pay you: Record invoice payments in QuickBooks Online.

If you need further assistance with your invoices or have any QuickBooks-related concerns, please don't hesitate to return to this thread. I'll be happy to lend a hand. Keep safe.