Statements Not Attaching to Generated Emails

I appreciate you for posting your concern here in the Community, @MBSinLA.

I see you've already been through a lot. I appreciate you bringing our attention to your concern about sending statements through emails in QuickBooks Desktop.

I'll share with you a few possible reasons why this is happening:

• The email preference is being set incorrectly.
• A damaged QuickBooks installation.
• Domain admin was blocked.
• Account security settings from your email provider.

Before rebuilding your company file, use QuickBooks for Mac's verify tool to scan for errors or data damage.

Here's how:

1. Select File, then hit Utilities.
   Choose Verify Data and OK to close all windows.

Next,  repair any errors or data damage found in your company file. 

1. Click the File menu, hover over Utilities, and choose Verify Data.
2. If you receive an error message, you can search our support site for instructions on how to fix it.
3. Then, you'll need to run the rebuild tool by going to file, cruising over Utilities, and selecting Rebuild Data.
4. Save a back up of your file and press OK.
5. After the rebuild is complete, push OK.

If the issue continues, we assure you that our team is working to ensure compatibility between all versions of QuickBooks while Mac Ventura is installed. We are working hard to release the updates as soon as possible.

Additionally, if you want to reset your user ID or password, we can follow the steps outlined in this article: Reset password in QuickBooks Desktop for Mac.

Keep me in the loop after you try out these steps. It's my priority to ensure you can save all of your attachments. Have a great day.

My Quickbooks2020 is for a Mac, not a PC.  

This location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files

does not exist on my hard drive.

I'd love to direct you to the best help available so this gets taken care of, @MBSinLA.

Since the usual location for QuickBooks Desktop company files doesn’t exist on your hard drive, it would be best for you to contact our support for assistance. They can help you further and ensure this concern gets resolved.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign in to your Intuit account.
6. Enter your code and select Continue.
7. Select to Chat with us or Have us call you.

I have here some resources you can read to help manage your company files efficiently:

• Back up your QuickBooks Desktop for Mac company file
• Restore your file

If you have any other concerns or questions besides your company file’s location, please don’t hesitate to add a comment below. I’ll be here. Take care always!

Wait for the update to QB Mac 2020 that adds support for Ventura. We are working on releasing that. I don't know if this particular issue is addressed in the update but that's the first thing to try.  

Thanks for that input, Brooks.  I'll watch for it.

Hello there, @MBSinLA.
 

On behalf of my colleague, you're welcome. You can always reply here again if you need further assistance in performing specific tasks in QuickBooks.
 

The Community is here to help. Take care!

This Needs to be Corrected NOW, billing is Due to Go out today.

This needs to be Fixed NOW, Statements go Out today. How does this Get Released if it is not tested. Apparently more than One person has this Issue. Common Intuit get in to it!!! Every release has an Issue. and Some have yet to be corrected. May need to Find another account app. been using Qb for 20 Years, hate to Leave now, but I have Statements I need to Send out today!!

So, we've had a couple of updates, both from Apple and from Quickbooks, but a month out and the problem is still ongoing.  The generated emails show the statement initially, but in fact they're a shadow, not really attached.  I tried a test just to make sure.  Anything you can do to push this along will be appreciated.  As for now, I'm continuing to attach the statements manually before sending... not optimal.  

Many thanks in advance for anything you can do, Intuit Brooks and FateCandylaneT.

Update to the statement attachment issue:  The problem remains.  When using the radio buttons for choosing "All Customers" or "Selected Customers", the statements fail to attach.  A statement will attach when using the "One Customer" radio button.  The one-at-a-time approach is, of course, the opposite of automation and not a better solution than clicking and dragging statements into their respective emails.  Any help greatly appreciated.

We appreciate for sharing some updates, @MBSinLA.

Let me route you to the best support who can further check what's causing the error when attaching statements to generated emails in QuickBooks Desktop (QBDT) for Mac.

Since the attachments issue continues even after following the solutions in this thread and while waiting for the update to QBDT for Mac 2020 that adds support for Ventura, I encourage you to reach out to our Technical Support team. They can create a case that triggers an investigation and guide you with a fox in no time. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account. Then, select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your company's income and customers' data using QBDT for Mac: Sales and customer help for QuickBooks for Mac. It includes topics about processing payments, managing customer information, and customizing forms, to name a few.

Please feel free to leave a comment below if you have other concerns or questions about attaching statements and managing documents in QBDT for Mac. I'm always ready to help. Take care, @MBSinLA.