strange message received

Healthyway · ‎June 16, 2023

I just received a message in vendors that says a particular person "sent you a connection request". Has my client been hacked or is this legitimate? I do not want to click on "see message request".

Candice C · ‎June 20, 2023

Good afternoon, @Healthyway.

Thanks for providing that screenshot for us.

Yes, this is legitimate. If the message is within your QuickBooks Online account, it will always be legitimate.

This request is just from your client and they may need an action done within there account. Here's a guide that can provide additional information:

Manage and track your work with client requests, projects, and tasks

I hope this helps answer question. Feel free to come back if you have any other concerns. Have a great day!

View solution in original post

Candice C · ‎June 16, 2023

Hey, @Healthyway.

It's great to see you back in the Community!

Before giving you an answer, I'll need to gather some additional information from you:

Are you receiving this message in QuickBooks or in an email?
Please provide a screenshot of the message.

This will help us determine whether someone is trying to scam you or it is us. I'll be waiting for your response!

Healthyway · ‎June 16, 2023

@Candice C Candace,

This message just appeared today at the top of the Vendors area. I will try to attach a pic. No matter what I do, I can't attach it here; it keeps telling me it's not supported. I have a Mac.

Healthyway · ‎June 16, 2023

@Candice C ,

I copied and pasted from the Vendors screen in QuickBooks Online Accountant. See below:

Vendors

Pollos Asados Norteños sent you a connection request.

View request

KlentB · ‎June 16, 2023

Thanks for the prompt response, Healthyway.

I would love to help and provide you with helpful insights regarding the connection request encountered by your client. In order to do so, could you kindly provide the entire screenshot of the page? This will ensure that I give you the most accurate and relevant details tailored specifically to your setup.

Take note that the supported image types are JPG, JPEG, GIF, and PNG. Additionally, the maximum size you can attach is 9 MB.

Any additional information will be greatly appreciated. I'll keep an eye out for your response and look forward to assisting you further.

Healthyway · ‎June 16, 2023

@KlentB

It is telling me Jpeg is not supported. Only jpg, pdf. When I made it a PDF, it said it was too large. When I condensed it to a zip, it told me it wasn't supported.

Healthyway · ‎June 16, 2023

@KlentB

Healthyway · ‎June 20, 2023

@Candice C

Please see my screenshot from Friday 6/16. I have not had a resolution or reply to my last post Friday. Thanks.

Candice C · ‎June 20, 2023

Good afternoon, @Healthyway.

Thanks for providing that screenshot for us.

Yes, this is legitimate. If the message is within your QuickBooks Online account, it will always be legitimate.

This request is just from your client and they may need an action done within there account. Here's a guide that can provide additional information:

Manage and track your work with client requests, projects, and tasks

I hope this helps answer question. Feel free to come back if you have any other concerns. Have a great day!

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strange message received