strange message received

Hey, @Healthyway. 

It's great to see you back in the Community!

Before giving you an answer, I'll need to gather some additional information from you: 

• Are you receiving this message in QuickBooks or in an email? 
• Please provide a screenshot of the message. 

This will help us determine whether someone is trying to scam you or it is us. I'll be waiting for your response! 

@Candice C Candace,

This message just appeared today at the top of the Vendors area. I will try to attach a pic. No matter what I do, I can't attach it here; it keeps telling me it's not supported. I have a Mac.

@Candice C ,

I copied and pasted from the Vendors screen in QuickBooks Online Accountant. See below:

Vendors

Pollos Asados Norteños sent you a connection request. 

View request

Thanks for the prompt response, Healthyway.
 

I would love to help and provide you with helpful insights regarding the connection request encountered by your client. In order to do so, could you kindly provide the entire screenshot of the page? This will ensure that I give you the most accurate and relevant details tailored specifically to your setup.

Take note that the supported image types are JPG, JPEG, GIF, and PNG. Additionally, the maximum size you can attach is 9 MB.

 Any additional information will be greatly appreciated. I'll keep an eye out for your response and look forward to assisting you further. 

@KlentB 

It is telling me Jpeg is not supported.  Only jpg, pdf. When I made it a PDF, it said it was too large. When I condensed it to a zip, it told me it wasn't supported.

@KlentB 

@Candice C 

Please see my screenshot from Friday 6/16. I have not had a resolution or reply to my last post Friday. Thanks.