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kara4
Level 2

surverys and questionnaires, tips and other distracting messages

I've been using Quickbooks for my clients for roughly 14 years, split between the desktop version and quickbooks online.  While using quickbooks online, there seems to be an increased amount pop up  questionnaires, promotional items, tips, and other communications while I am working in the system.  At one point, there were three in a row in the span of 20 minutes.  I'm working and need to concentrate, but see no way to get around this.  No one wants to be interrupted while they are working.   It's just become a real nuisance.  This is not a tv show or a social media platform for advertising.  How can I opt out?  

3 Comments 3
TirzahC
QuickBooks Team

surverys and questionnaires, tips and other distracting messages

I know this can be frustrating for you. Let me provide additional information about turning off prompts and unnecessary notifications in your QuickBooks account,kara4.

 

The ads in QuickBooks are designed to guide and suggest to you how to optimize your QuickBooks Online experience. Since they're affecting your navigation experience, I recommend clicking on the X or No button. This will prevent the pop-ups from showing up again.

 

Another option is to turn on your browser's pop-up blocker. This stops pop-up windows from appearing. I'll show you how.

 

  1. Click the lock icon to the left of the address bar.
  2. Select Site settings (Google Chrome) or Permission for this site (Mozilla browser).
  3. Hover to the Pop-ups and redirects section, and select Block from the drop-down menu.

 

Also, I understand turning off ads will be more convenient to optimize your QuickBooks Online. You may submit your feedback or product suggestions in QuickBooks to help us improve your experience.

 

Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions. Then select Next to submit feedback.

 

You can check out this article for more detailed instructions. This includes related resources to block certain ads.

 

Drop me a comment if you have more questions about the QuickBooks pop-up advertisements in the Online version. I'm always here to help. 

kara4
Level 2

surverys and questionnaires, tips and other distracting messages

Thank you for your response.  The ads and pop-ups were previously set to block, but they still come through.

I blocked notifications, maybe this will help.  And I also re-selected block on the other two.  

 

Thank you,

Kara

SashaMC
Moderator

surverys and questionnaires, tips and other distracting messages

Hello kara4,

 

You are most certainly welcome! Let us know if doing that helps out! I hope you enjoy the rest of your day! Take care. 

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