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Vladimir-Klimashevsky
Level 1

Switched to a new business bank. We lost access to the same-day direct deposit feature for payroll. QB is asking to provide 6 months of bank statements from new bank?!

Our company recently switched to a new business bank. After setting up and getting approved with this bank in QuickBooks, we lost access to the same-day direct deposit feature for payroll. QuickBooks is now asking us to provide six months of bank statements in order to restore that privilege. Since our new bank account has only been open for less than a month, what options do we have in the meantime?

1 Comment 1
MirriamM
Moderator

Switched to a new business bank. We lost access to the same-day direct deposit feature for payroll. QB is asking to provide 6 months of bank statements from new bank?!

I appreciate the effort you’ve put into updating your business bank account to continue using direct deposit for payroll, Vladimir.

 

Since your new bank account has been open for less than six months, I recommend reaching out to our Live Support Team. They can securely review your account and explore alternative options for verifying your bank information and restoring your direct deposit privileges as quickly as possible.

 

Here’s how to contact our Live Support Team:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click the Help icon.
  3. Type Contact Us in the search field.
  4. Select the Contact Us button, then choose Chat or Callback as your preferred support option.

 

In case you need more personalized support, explore QuickBooks Payroll to streamline paycheck generation and payroll taxes.

 

If you have any further questions, feel free to reply to this thread.

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