Switching Companies in QBO logs me out instead of giving me the list of my companies

Same issue starting this week

Thanks for reaching out to the Community, erbrel. I appreciate your detailed information.

Since you're being signed out of QuickBooks when trying to switch companies, I'd recommend checking the browser you're using. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to switch companies without being logged out.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to switch companies without being signed out while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event you continue getting signed out while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

I'll be here to help if there's any additional questions. Have an awesome Thursday!

Same thing happened to me.  I do not want to use incognito.  Any idea what setting in Chrome this could be?  I think it changed when I cleared cache, browsing, etc.  Really miss it.

This isn't a cache or cookies issue. I don't know why this is always such a give up go to from IT support. This issue has started happening to a lot of people at the same time, so there is a bigger issue that the IT department of Intuit should research further, instead of suggesting inconvenient workarounds or just punting back to the people that pay for this service. 

I'm having the same problem too. It started this week. Nothing has changed in my browser or other settings. This is definitely a QBO problem that needs to be addressed ASAP.

I understand the importance of switching companies in QuickBooks Online (QO), nsnell. 

If you've already followed the troubleshooting steps outlined by my colleague above, I recommend reaching out to our Customer Care Team. They have the necessary tools to review your account and create a ticket if needed.

You can check this article on how to reach them: QuickBooks Online Support. 

Additionally, these resources cover all the details about shifting between company files in the online program: Switch between company files in QuickBooks Online.

Keep your posts coming if you need further assistance besides switching companies in QBO. I'm always here to help. Have a great day!