Sync with Etsy No Longer Working

VillanovaKnitworks · ‎January 03, 2022

I have been using Sync with Etsy for some time, so I am aware of how it works. As of 12/31/21 Sync with Etsy is no longer sending transactions to Quickbooks Online. I was able to get it to reconnect by going into Sync with Etsy settings, but only expenses were being sent over, not sales. I decided to disconnect the plugin and reconnect to see if this helped. When I try to reconnect, however, I constantly get the following error:

Product Error Encountered

No installable application version found; appId=AP15507

RoseJillB · ‎January 03, 2022

Thank you for bringing this to our attention, @VillanovaKnitworks. Let me share with you some information about the integration with Etsy in QuickBooks Online (QBO).

This issue with Etsy has been resolved with QuickBooks Online. If the issue still persists on your end, I suggest you reach out to Etsy's customer support team. They can walk you through it and assist you in real-time.

You can look for their contact details on their respective websites.

Otherwise, you can also perform basic browser troubleshooting steps to isolate the issue. Stored cache on the computer can cause unexpected behavior while using the application.

Here are the keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift +N

If it works, kindly proceed with clearing your cache. This helps improve the performance of the application.

You can also refer to this article for other supported browsers while using QBO.

Let me know if you need further assistance with third-party applications. Have a great day!

View solution in original post

RoseJillB · ‎January 03, 2022

Thank you for bringing this to our attention, @VillanovaKnitworks. Let me share with you some information about the integration with Etsy in QuickBooks Online (QBO).

This issue with Etsy has been resolved with QuickBooks Online. If the issue still persists on your end, I suggest you reach out to Etsy's customer support team. They can walk you through it and assist you in real-time.

You can look for their contact details on their respective websites.

Otherwise, you can also perform basic browser troubleshooting steps to isolate the issue. Stored cache on the computer can cause unexpected behavior while using the application.

Here are the keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift +N

If it works, kindly proceed with clearing your cache. This helps improve the performance of the application.

You can also refer to this article for other supported browsers while using QBO.

Let me know if you need further assistance with third-party applications. Have a great day!

VillanovaKnitworks · ‎January 03, 2022

I was able to reconnect, and everything appears to have transferred correctly.

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Sync with Etsy No Longer Working

Product Error Encountered