Tabbing from one field to another

Good afternoon, @Brad-factor110. 

Welcome to the Community. Let's work together to get this problem handled. 

Utilizing some of our troubleshooting actions could help in this situation. 

Using a private browser or incognito window will assist in eliminating any glitches or errors that can occur in the system. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, go back to your regular session and clear your browser's history. 

If not, please come back here on this thread so we can assist you and your business further. I'll be waiting for your response!

Hi Candice,

Thank you for the reply. Unfortunately, the issue still occurs in Chrome Incognito mode (see screenshot). I will also add, for what it's worth, we have two users on two separate computers, and we are both experiencing the problem.

I appreciate the steps you've tried to resolve the issue, @Brad-factor110.

The steps provided by my colleague must resolve this issue. Since it persists, I recommend reaching out to our Customer Care Support Team. They can further investigate the root cause of why the tab moves to the next line instead of the following field. 

Here's how to contact them:

1. Go to Help.
2. Click Contact Us.
3. Enter getting an error message, managing custom fields option as your concern.
4. Click Let's talk.
5. Choose to Start messaging or Get a callback.

You can also check our support hours to guarantee that your issue is dealt with quickly.

If you have any other questions, click the Reply button below. I'll get back here as soon as I can to help you again. Thanks for coming, have a good one!

I'm having the same issue - different accounts & computers. Going incognito didn't help. Any other solutions yet?

I am seeing it too. . . the steps quoted do not resolve the issue. I am using Google Chrome. It happens on both a laptop and on a desktop; I initially thought it was something to do with the screen size on the laptop but it's not. I have a huge monitor on the desktop and there's plenty of room. Here's a movie - tabbing into the field, then if you look closely you can see the tabbing happen through the funky box that does no good. Then I tab through the second line, and back-tab up and it's fine. To whoever is looking at this - and I sure hope QB people are - I suggest going full screen and focusing on the first line of the itemized portion of the receipt to see the behaviour.

I admire you for going through the troubleshooting steps and sharing a video clip with us, @Lizziebeth10.

I'll make sure you get the best help to get around the issue you're having with the tabbing field. I recommend contacting our support team.

There, one of our live agents can look into your account and investigate this odd behavior. They can also share additional steps to resolve the issue. You can contact them by following the steps outlined by my colleague LollyNino_C above.

When everything is in place, you might want to read this article that discusses how you can modify your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please don't hesitate to get back to me if you need more help with your tabbing fields and invoices. I'll be here always ready to back you up. Have a great weekend!

Myself and 3 other colleagues are having the same problem. We have tried Chrome, Fire Fox and Edge, All are doing the same. This has been going on for 3 weeks.

We have had the same issue.  QB was made aware of it at least 2 weeks ago, but refuses to acknowledge that there is an issue.  

They emailed me. "We sincerely apologize for any inconvenience this has caused you.
We have listed your account as one of the affected Quickbooks Online Accounts affected by the ongoing issue.

Rest assured our Engineering team is already working on this and once a resolution has been rolled out, we will make sure to let you know immediately."

I hope they find a fix for this soon. This issue has doubled the time it takes for me to make an entry, always reaching over to the mouse.

I have the same issue.  I have called support three times on this.  Same issue with Chrome, Chrome incognito, and Microsoft Edge.  THIS IS A PROGRAM ISSUE, not a browser issue.  This started about a month ago, and it's extremely difficult to enter a batch of invoices or checks quickly.  

Hi bevbaf ... Thanks! Just curious, what is support saying when you call? I haven't had a chance to call yet. But everyone at our company who uses QBO as well as our accountant (who is located elsewhere) is having this issue. I can't imagine why something like this would only affect certain users, so I'm surprised there are not more people complaining about it. It's a small but frustrating issue!

Every time I have called about this they say the same thing.  "Clear your cache and cookies" (Hello! we are not dumb - it's not the browser)  

Then they say, "let me share your screen - and take a screenshot of what is happening",

But nothing ever gets resolved because they say they can't send up the chain to engineering unless I stay on the phone, and by the time we get to this stage it's already been 40 minutes and I need to get work done.

Intuit needs to allow their customer service reps to send tickets to engineering without the customer staying on the phone for hours.

I was told the same thing.  I explained I couldn't, because I had customers needing my assistance.  They didn't care.  So nothing ever came of it.  

Intuit - does anyone monitor these boards?  Do you have a response to this issue?  It's a program issue.

The moderators and Employees of this community don't care.  It's not something they can answer without using their "Robot" or copy and paste answers.  

OK, I resorted to the only way I know how to get their attention.  This is what I posted on their Facebook page:

There is an issue in QBO where the tab function does not work entering bills and checks. It gets "stuck" on the + on the far left, and one must use a mouse to get to the Category. Several of us have contacted support - only to be told it's our browser. Not the browser - same issue in Chrome, Edge, or using an incognito page. Same issue on laptops or desktops. It doesn't get escalated to engineering, because we are told on the phone that we have to stay on the phone for it to be escalated. This is NOT what you tell a bookkeeper or accountant during tax season, or any other time of year. We don't have time to sit on the phone with you while you figure out what is wrong with your program. Look at your community message boards, and look for the thread "Tabbing from one field to another". This issue NEEDS TO BE FIXED.

So we will see if they respond.  They usually do, because they don't want bad press on the Public Facebook page.

Hi there, @bevbaf. 

I would feel the same way if I spent too much time working on a process that used to be easy. With that said, I'll take this opportunity to provide some information about the tabbing issue in QuickBooks Online (QBO).

Currently, there's an ongoing investigation for having a problem using the Tab function in any transactions. To link your account to the list of affected users, I recommend reaching out to our Customer Care team. This way, you'll be able to get updates about the issue as well as if the resolution is available. Here's how:

1. In your QBO account, click the Help icon.
2. Then, choose the Search tab and click Contact Us.
3. From there, enter a brief description of your concern.
4. Next, select either Start a chat or Get a callback to interact with a live support agent. 

You can also visit our support hours page to ensure you'll be assisted on time. 

Additionally, here's a compilation of QBO how-to videos that can further assist you in performing your QBO tasks. Feel free to access them whenever needed to serve as your reference.

If you have any other QBO concerns, please leave a reply below. I'm always here ready to lend you a hand. 

Called today, and after 2 calls and 15-20 minutes, the support drone acknowledged that this is a known problem. Told me to try again in 24 hours. 

Really.

Same problem in Journal Entries, but I'm usually not doing a lot in one sitting. Working on transaction entry now, and IT IS A MAJOR PROBLEM!

Tried sending a Feedback to whomever, but after I clicked on the Feedback link, the entire menu quit working.

I think Intuit is really not interested in fixing anything. Just making more money.

Many people have posted about this problem, including myself. I don't think this is an issue where one person should call and go thru the steps of getting it corrected (especially since the problem is not on our end). This is a software/website/programming wide problem. If you guys could do a search thru your community postings for "tabbing" you would see just how many people are complaining about this problem that just started a couple of months ago. Most of have been thru the "contact us" or have tried calling with no resolution because it is not a user or browser problem! I believe there is bad code that showed up during an update recently. Please, please, please get your software engineers involved in this problem.

Thanks for joining the thread and sharing your concern with us, @paula6.

Yes, you're correct. There is an issue within the program where some of our users have a problem using the Tab function. 

Our engineers are already aware of this problem and working hard to fix it in no time. If you haven't contacted our phone support yet, I'd recommend doing so. That way, they can provide you updates about the issue as well as if the resolution is available. Here's how:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

You can also visit our support hours page to ensure you'll be assisted on time. 

Additionally, here's a compilation of QBO how-to videos that can further assist you in performing your QBO tasks. Feel free to access them whenever needed to serve as your reference.

If you have any other QBO concerns, please leave a reply below. I'm always here ready to lend you a hand. 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Stay safe. 

This problem has been reported and blogged about over a month. Still a problem.

How many "engineers" are working on this? 

Or is it just added to the backlog of software fixes, and will be handled eventually?

Since some update caused this problem in March or April, how hard can it be to fix?

Hello there, @cbcavnar.

Helping you to achieve your goal is my priority and I want to route you to the support that will properly address your queries. To start, allow me to provide some information about the tab key issues.

Currently, the investigation for having a problem using the Tab function in any transactions is still ongoing. In the meantime, you'll have to manually click the fields using the mouse. Then, when you encounter the issue on line one, you can click on one of the fields before the first category line and press the tab until the first line. This way, the line will no longer compress.

I also recommend reaching out to our Customer Care team to link your account to the investigation. Once done, you'll be able to receive updates about the issue via email. Please see the screenshot below to contact our support team: 

For assisting you in performing your future QuickBooks tasks, you can visit our QuickBooks Help page to look for sources and references. You also have the option to bookmark them for easy access.

In case you have any other QuickBooks concerns, feel free to leave a reply below. I'm always around in the Community to help you. Have a good one. 

Translation:  We've finally figured out that the problem is on our end - you'll have to keep limping along with the program not working for a while, because we can't be bothered to figure it out right away.

I have the same problem. It is yet another roadblock which prevents any chance of having an efficient work flow.