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RenjolynC
QuickBooks Team

Tabbing from one field to another

Thanks for chiming in on this thread and for sharing your situation. 

 

Let me route you to our support for this problem.

 

The investigation is still open for the Tab function. You'll want to check out the suggestion shared by my colleague Divina_N here. Then, reach out to our Customer Care Team, so your company details will be added to the affected user list. This way, you will be notified when the issue is resolved.

 

Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

 

Here's how you can reach out to us:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Search window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Chat with us or Have us call you.

 

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and enter what do you need help with.
  3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

 

You can also get our direct phone number through this link: QuickBooks Online Support.

 

Should you have any additional questions or need help with other concerns, please let me know the details in your reply. We're always available to assist you. 

bevbaf
Level 2

Tabbing from one field to another

This was reported over two months ago - and there seems to be zero movement on this issue.  Instead of fixing the problem, now when you click on the Category field with the mouse, it does not fill in after typing a few letters of the category.  It is EXTREMELY time consuming now to enter bills, that used to take a few seconds.

 

WHEN WILL THIS BE FIXED?????

Just_me
Level 11

Tabbing from one field to another

@bevbaf  Sadly, all they will tell you from here is to contact "Support" and get added to the "affected user" list, where you may, or may not receive updates.

It is SO frustrating and is QUITE time consuming. QB knows we are at their mercy, but sadly, doesn't care.  

(Someone will be along shortly to tell you how that 's not what they like to hear, or that they "understand how important it is to...")  

We're all in the same boat. 

 

AbegailS_
QuickBooks Team

Tabbing from one field to another

This isn't the impression we want you to have, @Just_me.

 

I understand how you want to get this tabbing field issue resolved.

 

I've checked the investigation status about this issue, and it's still in progress. Currently, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. 

 

We’ll keep you posted once the issue is resolved. If you’ve been added to the list of the affected users, you’ll be notified through email.

 

I don't want to leave you empty-handed, so I'm adding a link to see what's new and coming about the product: QuickBooks Blog.

 

We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

 

cbcavnar
Level 5

Tabbing from one field to another

meh.

Still no fix. Not even a definite "we're actively working on it." Just "we're aware". 

Oh, but be sure to check out the new features being released! Just that the old features are breaking down...

cargirl56
Level 2

Tabbing from one field to another

I have also called in NUMEROUS times! I was on hold for over 30 minutes, for the representative to come back and say they can do nothing about it, you just are not going to be able to tab! It just happens in the first line, so you would think it would be an easy fix! Slows down work flow tremendously! 

samonfreda
Level 1

Tabbing from one field to another

So glad I saved myself time by NOT calling to report this issue I too have been experiencing for a couple of months.  It is frustrating and has slowed down work flow for me as an accountant.  It is unacceptable that this issue has been going on for so long and is still unresolved.  It cost me money every day, I am sure I am not the only one.  

cbcavnar
Level 5

Tabbing from one field to another

IT APPEARS TO BE FIXED!!!

Entered a group of checks, and it worked correctly!

Now to see if it is fixed in every screen.

 

For some reason I have not received the promised notice from QBO Support that the problem has been resolved. (sarcasm)

 

Kmj555ProAdv1
Level 2

Tabbing from one field to another

IT'S BACK! I found this thread because this just started happening to me too.  It REALLY slows me down.  Is anyone else experiencing this now/again??  The fact that they fixed it the first time means it IS something Intuit can fix on the backend.  How do I get their attention??

Erika_K
QuickBooks Team

Tabbing from one field to another

I appreciate your efforts in bringing this to our attention, Kmj555ProAdv1. I'll share some information about the Tab functionality. 

 

To start, I may need to ask for further details about the issue encountered. Were you using the QuickBooks Online Accountant product when this problem occurred? If so, please note that we have an ongoing investigation - INV-104271 about the inability to use the Tab key in journal entries, invoices, and bills. In this case, I recommend contacting our Support Team. This way, you'll be listed as one of the affected users. You'll be notified about the course of this investigation accurately.   

 

Here's how: 

 

  1. Go to the Help (?) icon.
  2. Choose the Contact Us tab.
  3. Click Ask about something else
  4. Key in the INV-104271 number.
  5. Select a way to connect with us:
    • Have us call you - We'll call you in about 5 minutes.
    • Call us - Call our support line directly.
    • Chat with us - Start a conversation. 

You can also visit our support hours page to ensure you'll be assisted on time. 

However, if you're not using the Accountant version, I recommend we perform some basic troubleshooting procedures to rule out the possibility of a browser issue. Perform the following: 

 

  1. Try using a private or incognito browser.
  2. Restart your browser.
  3. Clear your browser's cache.
  4. Add Intuit as a trusted site.

 

Here's an article for more info: Troubleshooting browser problems


For the time being, I suggest we manually click each correct line to add specific information when recording transactions.  

Drop by again if you have more questions about the Tab functionality in QuickBooks, Kmj555ProAdv1. Keep me in the loop if you encounter difficulties, and I'll get back to you as soon as I can. Keep safe! 

NikiTWP
Level 2

Tabbing from one field to another

Only in Journal Entries. So far, other transaction types work with the Tab function. 

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