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raleighkim
Level 2

Template location

My client's computer crashed causing a loss of his beautiful Estimates custom template. The laptop is somewhere being serviced so he hopefully can at minimum get his qbw file. Where are Templates located so he can tell the service company the location of files he needs? He uses QB desktop, not sure what year he was using on his crashed laptop. He is now using QB Pro desktop 2022.

11 Comments 11
AbegailS_
QuickBooks Team

Template location

Hello there, @raleighkim

 

I'm here to help you locate the list of custom estimate is stored in QuickBooks Desktop

 

Here's how:

 

  1. Go to the List menu.
  2. Select Templates.
  3. Locate your estimate template.

 

To restore missing customized templates, check out this article: File Location.

 

For an additional guide, while modifying email templates when sending messages from QuickBooks, you can also open this link: Create custom email templates in QuickBooks Desktop.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

raleighkim
Level 2

Template location

but where on c:\ are template files located. I've searched for *.des files but cannot locate Quickbooks templates.

Thanks anyway.

Fiat Lux - ASIA
Level 15

Template location

@raleighkim 

You will find it easily in the folder when the QuickBooks program was installed. If you are using QBD 2021 or an older version, the default path is C:\Program Files (x86)\Intuit.old\QuickBooks [year]

 

raleighkim
Level 2

Template location

I've spent hours searching for CUSTOM TEMPLATES to no avail. Is this a confidential secret? Are you not allowed to disclose the location of CUSTOM TEMPLATES? Is there no location and the custom template info is in an obscure file ending in .ini or .dat?

 

GlinetteC
Moderator

Template location

I appreciate your effort in locating your custom template, raleighkim.

 

Since you're unable to locate your custom templates, I suggest contacting our phone support so that one of our agents can take a look at your account securely, and do a screen-share to help you find your template location in QuickBooks Desktop.

 

Here are the steps:

 

  1. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. 
  2. Also, you can press F1 on your keyboard to bring up the same Help panel. 
  3.  Give a brief description of your issue.
  4. Click Continue.

 

Please note our business hours to ensure we can attend to your needs.

 

I've attached an article about resolving issues when using customized templates in QBDT: Fix common issues when you use customize templates.

 

The Community is always here to help whenever you have other questions navigating your account.

jameshaider546
Level 1

Template location

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Kurt_M
QuickBooks Team

Template location

Thanks for joining the thread, @jameshaider546.

 

Before anything else, May I ask what it is that you'd like to accomplish in your QuickBooks Desktop (QBDT) company? This way, I'll be able to provide you with a suitable resolution to your query.

 

Don't hesitate to get back to me, @jameshaider546. I'll be more than happy to help you out with your query. Take care, and have a good one.

raleighkim
Level 2

Template location

i found several templates but cannot identify CUSTOM TEMPLATES. Guess that's a big secret.

Fiat Lux - ASIA
Level 15

Template location

@raleighkim 

I'm confused about your problem. If you don't mind, I can help to remote to your machine to make sure.

raleighkim
Level 2

Template location

this issue is not on my laptop.

The laptop that has my client's custom Estimate template is being serviced.

In my original post I tried to explain my client's laptop crashed. He sent it somewhere that will attempt to recover his data.

You remotely connecting to my laptop will not answer my question. This is a general question asking for the location of CUSTOM TEMPLATES.

All I want to know is the location on a C:\ drive of a CUSTOM TEMPLATE.

I found templates on my own personal laptop but I cannot locate CUSTOM TEMPLATES.

I don't know how else to explain this or what other words or phrases to use to explain my question.

Here is my original post:

"My client's computer crashed causing a loss of his beautiful Estimates custom template. The laptop is somewhere being serviced so he hopefully can at minimum get his qbw file. Where are Templates located so he can tell the service company the location of files he needs? He uses QB desktop, not sure what year he was using on his crashed laptop. He is now using QB Pro desktop 2022."

Fiat Lux - ASIA
Level 15

Template location


@raleighkim wrote:

All I want to know is the location on a C:\ drive of a CUSTOM TEMPLATE.

 

Custom template files can be anywhere on the local drive. It depends on the user when they create the file the first time or copy it from another computer. By default you will find them in the same folder as the other standard template files If you can't find it with the file explorer, chances are the file is missing or corrupted due to bad sectors.

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