terrible quickbook customer service

I'll hear you out, @mjhfrustrated, and we'll take it to our management to improve our customer service. I'm here to provide further help. 

We currently have several investigations regarding bank connectivity between the Amex account and QuickBooks Online (QBO). To provide better assistance, may I kindly inquire to the specific error you've received while linking your Amex account to QBO? This way, we can provide updates on the issue you've experienced.

For now, it's best to request a call back from our Support team to get updates on the issue you're experiencing and discuss refund requests in a secure environment. Here's how you can request a callback:

1. In your QBO account, go to Help (?).
2. Click on the Search tab.
3. Select Contact Us.
4. Click on Ask about something else, and enter your concern.
5. In the Callback, click on Have us call you.
6. Enter your contact details, then click on Get a call.

For future reference, let me this guide to help if you have trouble with QBO not retrieving transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

We're always here in the Community should you have updates on the issue you're experiencing connecting your Amex account to QBO. We'll do our best to assist. Take care.

@mjhfrustrated 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time eing.

https://www.moneythumb.com/?ref=110

AlverMarkT, thank you for your reply. all of the steps you suggested have been taken multiple times. Multiple times in have had a call from support. every time it is the same. We will get back to you. the supervisor is busy, they will call you. no one calls back. there is no communication. So AlverMarkT if you really want to hear me out you can go past a standard reply and look into the matter and get someone to address it seriously and at least give me a contact for billing. Qb has its sales contact number visible everywhere. as for support...

AlverMarkT...you want to know the error message. After i authorize the account on Amex, a button appears saying "return to quickbooks". when i click on that it shows the arrows back and forth and says "connecting to American Express Corporate or Personal Credit Card"  Then this message appears at the top while the connection arrows continue to work, "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank"

Hello there,

I know that this has been a challenge on your end. I am here to provide you with some details about the Amex bank connection into your QuickBooks Online account.

As per checking, I've found an ongoing investigation (INV-98071) regarding customers, receiving an unexpected error when connecting amex bank account to QuickBooks Online (QBO). Please know that our engineers are working to fix the issue as soon as possible. With this, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

Here's how:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, I'm adding this helpful article as your reference in categorizing transactions from your bank: Categorize online bank transactions in QuickBooks Online.

Please don't hesitate to return to this post if you have other concerns regarding your amex bank connection to QuickBooks Online. I'll be here to lend a hand. 

Ok...two QB employees responding to my original post, both offering help and suggesting steps that i had told them i have taken repeatedly and is useless. However, they get to give the impression that they care and are on it without caring or being on it. Absolutely no follow up from them or customer service who i have talked to multiple times. Multriple times they promised a call back from a supervisor, who is always to busy to talk at the moment...No call backs. Empty promises, only CYA support, non-working product, auto payment, and no one who can even tell me how to get to a billing department. Intuit and QB should be ashamed of themselves. 

Resolved... 

• If you’re a delegate user on a card account: Search for and select American Express (Delegate) sign in option. 
• Do not log in to the AMEX Business nor the Personal sign-in if there is more than one card holder for the same account. 

• If you’re a delegate user on a card account: Search for and select American Express (Delegate) before signing in.