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brian235
New Member

The "Activity" column has disappeared from the invoice builder. it shows in the template & PDF, but NOT in the actual builder (vanished). have screenshots

Activity & Description are selected for the invoice template. BUT Activity is now missing in the invoice builder. The Activity Column flashes on screen for half a second then disappears.

2 Comments 2
RheaMaeH
QuickBooks Team

The "Activity" column has disappeared from the invoice builder. it shows in the template & PDF, but NOT in the actual builder (vanished). have screenshots

Hello there, brian235. Please ensure that the Product/service toggle is enabled to display the Activity column in your invoice builder. You can find this by clicking Manage on the right side of the invoice screen and navigating to the Customization section.

 

If you've verified the table is toggled on, but the Activity column still doesn’t appear, and considering the column briefly flashes before disappearing, the issue might be browser-related. First, confirm your browser is updated to the latest version, as outdated browsers can lead to compatibility issues. Then, try logging in using a private or incognito window to help bypass cached data or cookies that might be interfering with the display.

 

For continued issues, restarting your browser can refresh its environment and settings. You may also want to add Intuit to your browser’s trusted sites list in the security settings to ensure that nothing blocks the invoice builder from functioning correctly.

 

Feel free to reply if you have any further questions.

Jayson_E
QuickBooks Team

The "Activity" column has disappeared from the invoice builder. it shows in the template & PDF, but NOT in the actual builder (vanished). have screenshots

Hi, brian235.
 
I’m following up to see if the solution we provided worked for you.
 
Did it resolve the issue, or are you still experiencing difficulties?
 
We're happy to assist further if you need any more help.
 

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