The Manage Routines screen will not load. Anyone else?

Hi there, denver1.

Let's try opening your account in a different browser such as Internet Explorer, Firefox, or Safari. Then, try to access the Manage Routines page. 

If there are no error messages, we can clear your regular browser's cache. This helps resolve common browser-related issues.

If you get the same result after these troubleshooting steps, I'd suggest contacting our Phone Support Team. They can pull up your account and investigate what's causing this behavior.

Here's how to get our contact information:

1. Sign in to your QuickBooks Online company.
2. Click Help located in the upper right-hand corner. 
3. Click the Contact Us button to connect with a live agent.

 Feel free to reach out to us if you need more help with QuickBooks. 

In the desktop app, it does not load, when you click Gear>Manage Routines. Just see an exploding spinning circle - been like that for a month.  I sent Feedback, twice,  but as usual, no response, except the automated email.

It does work in the browser

Thank you for reaching out the QuickBooks Community, jgambi.

Let's get this working so you can get back to business.

Have you tried using a different browser? Performance issues in QuickBooks are resolved by doing basic troubleshooting steps. Let's start by opening a private browser to start a new session.

Here's how to open a private window in different browsers:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If you're able to load the page using the private browser, let's go back to your regular browser and clear its cache.

If the problem persists, I'd suggest reaching out to QuickBooks Online Support. Our dedicated team will be happy to assist you. To reach us, please follow these steps:

1. Sign in to your QuickBooks Online company.
2. Click (?) Help at the upper right corner.
3. At the bottom, click on Contact us.
4. Type in your concern then hit Continue.

Also, you may find this article helpful: https://quickbooks.intuit.com/community/Help-Articles/How-to-automate-tasks-with-Routines/m-p/198128.

Keep me posted if you need anything else about the routine feature in QuickBooks Online.

Hello @Anonymous ,

  You can try other apps with the same functionality. One of them is Flowless, it also will allow you to built if -> then condition and set up an invoice reminders, thank you emails, run marketing campaigns, track inventory and many more. 

  Hope that helps.