The procedure entry point error when using Adobe

Hi there, kelper62.

The error usually shows up if the installed Edition of Adobe Acrobat isn’t compatible with QuickBooks Desktop. There are also times that it happens if the DLL files of the two software are conflicting. 

There are a couple of steps that we recommend that can resolve this type of error.

First, make sure that your QuickBooks is on the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.

Second, use the QuickBooks Tool Hub to fix minor program and file issues. Here's how: 

1. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub.
5. Once opened, look for Program Problems, then select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

Please check out these articles for additional details:

• Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub
• Fix PDF and Print Problems with QuickBooks Desktop 

If you're still getting the same result, you can also repair or reinstall the Adobe app. However, we recommend contacting  your IT professional or Microsoft for help. 

You can also check out or bookmark these articles in case you might need them in the future:

• Fix Printing Issues in QuickBooks Desktop 
• Save QuickBooks Desktop PDF in Legal Size, Landscape, or Portrait Orientation 

The Community is always here if you need anything else. 

After we installed QuickBooks Pro Plus 2023 the "DDE Server Window:  Windows - Entry Point Not Found" errors started.  I cannot use my keyboard for anything within Adobe without the Entry Point error windows opening (several - not just one that I need to click through to continue).  When I only have Adobe Acrobat Pro open, I don't receive any errors.  It is only when QuickBooks Desktop and Adobe are open at the same time. I tried using QuickBooks Tool Hub and program problems "Quick fix my program", "QuickBooks program diagnostic tool" and "QuickBooks Print & PDF Repair Tool"; it does not solve the issues.  

I recognize you're having issues with your company file and appreciate your patience while trying to mend the error, @HLo3939. I'm here to point you in the right direction to resolve this issue in QuickBooks Desktop.

As I read your issues, we can contact our support since you indicated that you had a glitch when completing the tasks QuickBooks Desktop. Our Phone representative will investigate what causes these issues on your company file.

Follow the steps below:

1. On your QuickBooks account, go to the Help section.
2. Choose Contact Us.
3. State your concern, then select Continue.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Select to chat with us or Have us call you.

Alternatively, you might want to create a backup of your financial files; we can utilize this article for the steps by step process: Back up your QuickBooks Desktop company file.

Please let me know how it goes after calling our phone representatives. We are happy to assist you again. Have a pleasant day.

Me Too. If I try to edit a PDF, page down, or see the remaining pages of a PDF in the file preview. Won't work with Quickbooks open.

Was this ever resolved?  We are having the same issues.

Let's perform some fixes that rectify the error and allow you to access your company file seamlessly, tara. 

The error you encountered appears when there are program failures locating a specific entry point within a dynamic-link library (DLL) during runtime. In your case, we can run a QuickBooks ToolHub that helps address errors with PDF readers and provides a fine experience while using the software. 

Before we start, let's secure a backup of your company file to reinstate your accounting data if you ever run into a problem with it, and proceed with the steps below:

1. Download and install the latest QuickBooks Tool Hub.
2. Once installed, open the tool hub and go to the Program Problems.
3. Click QuickBooks PDF & Print Repair Tool.
4. Start QuickBooks Desktop and open your data file.

Another way is to follow Solution 2: Restart and reset your temp folder permissions outlined in this article: Fix PDF and Print problems with QuickBooks Desktop.

If you're still getting the same error, we can fix your Acrobat Reader or contact the Adobe Acrobat Reader support directly. 

Once fixed, you can scan these resources to configure your printing settings to produce copies in PDF:

• Fix Printing Issues in QuickBooks Desktop
• Save QuickBooks Desktop PDF in Legal Size, Landscape, or Portrait Orientation

Let me know if you have additional questions with QuickBooks, whether in creating transactions or app-integrated concerns. Take care!

Thank you for replying.  The DLL error isn't the one I was talking about.  I was talking about the error the other person had where they could not utilize Adobe at the same time as Quickbooks.  I can't fill-in fillable forms, I can't use the Find option, I can't even change the number of copies I want to print without errors popping up in Adobe.  It only happens when I have Quickbooks open at the same time.  I have already done the Tool Hub repairs and that does not fix it.  I tried the reset temp file, but when I look for %TEMP% it does not bring up the temporary file, it brings up some other window.  I've tried to locate the temporary file but there are a few and I don't know which one is the right one.  So I don't think either of those solutions fixes the problem.  I've tried contacting Adobe but they seem to think it is a Quickbooks issue.

Thanks for clarifying your concern regarding the use of Adobe and QuickBooks altogether, taramarie976. Let me assist you in figuring out why you're unable to use their features and continue troubleshooting with the help of our experts.

I appreciate your efforts in reaching out to Adobe regarding this matter. To address the QuickBooks side of things, I recommend getting in touch with our Support Team. They can securely access your account to investigate the errors further. I'll show you how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Please refer to this article for our operating hours: Contact QuickBooks Desktop Support. This way, we can provide you with a prompt response.

If you encounter issues when getting documents, refer to this guide for the solutions: Fix printing issues in QuickBooks Desktop.

To learn how to change the format of a PDF in the future, you can bookmark this guide: Save QuickBooks Desktop PDF in Legal Size, Landscape, or Portrait Orientation.

I'll be here to lend a hand with any additional questions utilizing Adobe and QuickBooks. Kindly add them below so I can get back to you.