Trying to switch companies logs completely out of QuickBooks Desktop

Hello, @KingLee.

Currently, we have an ongoing investigation about the program crash that occurs when opening files. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

Additionally, we recommend backing up your company file regularly to safeguard your data.

If you have any further insights or observations about the shutdowns, please don't hesitate to share them with us. We genuinely appreciate your patience and understanding as we work towards a solution.

@KingLee 

How big is the file size?

191 MB.  (Not the largest one I have) 

191 MB (Not the largest file I have) 

Try creating the backup file and restore it with a new name. If the same error persists, contact Support to fix your file. Another option, seek a second opinion from a 3rd party service provider.

same problem here and I can't get back to the company that I have to process payroll for ! 

Thanks for bringing this to our attention, @AnitaL-PA. 

As per checking, the investigation mentioned by my colleague above is still in progress. Please know that they are currently implementing measures to provide a resolution.

In the meantime, you'll want to reach out to our customer service team so they can add you to the list of affected users. This way, you'll receive email updates about the investigation status. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Enter a short description of your concern and click Continue.
4. Sign in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Furthermore, here's a guide containing troubleshooting options if ever you're unable to access your company file in QBDT: Can't open your company file in QuickBooks Desktop.

We appreciate your continued patience as we work on a fix. Please don't hesitate to visit us again in the Community whenever you have additional QBDT-related concerns. We're always here to help.

Not sure if this helps, but we are seeing a similar issue with a client machine running an older version of QuickBooks Desktop Pro (2021).  Event logs do reference an issue with Microsoft XPS printer driver.

I am experiencing the same issue.  Has this been resolved yet?

I am experiencing the same issue.  Has there been a fix issued?

I appreciate you for joining this thread concerning the program getting crashed when opening files in QuickBooks Desktop (QBDT), Marett.

I’ve checked my resources and found that the investigation referred to by my peers in this thread is still in progress. Please bear in mind that this isn’t the kind of service that we want you to experience in using the product. In this, I suggest contacting our Technical Support to receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-90451:

You can follow the steps provided by my colleague, JaeAnnC, to get in touch with our support. Additionally, here’s an article you can refer to for their support hours and schedule to contact them at the time of your convenience: Contact QuickBooks Desktop support.

The Community will always be here if you have more concerns about managing your company file. Stay safe!

Has there been any resolution to this issue? I am still being logged off when I switch company files and also when I switch between multi and single mode. Please help/

Greetings, @ACe Andrea. 

Thanks for chiming in on this thread. I can provide some information to help answer your question about if there's a resolution to this problem. 

I've reviewed the investigation and it's currently still in progress. This means the investigation is open and is being worked on. 

With that being said, I recommend contacting our Customer Support Team so they can get you added to the list of affected users. They'll be able to send you updates on the issue via email. 

I hope this helps answer your question. Feel free to come back if you have any more. We're always here to lend a helping hand. Take care! 

The same thing is happening to me - I thought it was my desktop having problems since it was older - got a new Hp all in one - same issue.  It started a couple of months ago ? probably the same time as the previous post.  I did contact Intuit just now as suggested above - the agent was difficult to communicate with and didn't seem to have a clue as to this ongoing problem.

As a side issue - maybe connected ? suddenly it is difficult to restore my files on my lap top from the flash drive backup from my main company files ?? like the backup is corrupted even when I get the successful backup message ?

I appreciate you for notifying us about your experience when the program crashed when opening files in QuickBooks Desktop (QBDT)l, ingicap. 

As I have checked the mentioned investigation about the program crash that occurs when opening files is still in progress. This also impacts the ability to restore company files in QBDT. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible.

I recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update through email or call once the link is up and working again.

You can follow the steps provided by my colleague above on how to reach out to our support team. 

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

Add me to the list.  On rare occasions QuickBooks will not crash when opening a previous company.  However, the rest of the time it closes and I have to re-open the program and cancel the name of the company I was working in and find the name of the company that I want to work in next.  What a pain!!!  

This has been going on for over a month now.  Starting to worry if QuickBooks has been hacked.

I had the same problem and went through the following steps, problem solved for now:

1. Downloaded & Installed Quickbooks Desktop File Doctor and ran this on my problem company (the one that would crash if I tried to switch companies from).
2. Downloaded & Installed Quickbooks Tool Hub and selected Program Problems >> Quickbooks Program Diagnostic Tool. (This comes up with a DOS box and lots of lines telling you to ignore errors???)
3. Restated Quickbooks, opened problem company file & tried to switch to another company -- It Works (for Now)

Hope this helps until Intuit can come up with a permanent fix.

Thank you for posting this info, bivent1.

Sharing what has worked for you to help others is one of the many reasons that makes the Community great. Take care!

I just followed the 'contact us' procedure. I received a call back.  After 10 minutes of verifying (again) my account information I was informed to be notified I would have to spend 10 more minutes of trouble shooting.  I am very disappointed that this problem has not been solved by QuickBooks - at least THREE months.  This is not fair to your customers.  Then to ask us to trouble shoot a KNOWN problem is also unfair.