Two notes are pinned for same customer

Nicholette · ‎April 29, 2020

We use QuickBooks Desktop Pro 2017. We have two notes under a customer and both are pinned. I cannot get either note to unpin. It happened when another user went to pin the new note, which usually unpins the first, but this time it didn't.

I've tried creating a new note, thinking it might pin and unpin the other two and that didn't work. How can I unpin the undesired note?

Thank you for the help.

katherinejoyceO · ‎April 29, 2020

Hi there, @Nicholetter.

Thanks for reaching out to the Community. As a workaround, I'd suggest you create a note with a single space in it, then pin it. This will release the prior Pinned note.

In case the issue persists, you can run the Verify and rebuild data tool to help you fix the most data problems.

Let me know if you have further questions. I'm always delighted to help you some more.

View solution in original post

katherinejoyceO · ‎April 29, 2020

Hi there, @Nicholetter.

Thanks for reaching out to the Community. As a workaround, I'd suggest you create a note with a single space in it, then pin it. This will release the prior Pinned note.

In case the issue persists, you can run the Verify and rebuild data tool to help you fix the most data problems.

Let me know if you have further questions. I'm always delighted to help you some more.

Nicholette · ‎June 03, 2020

Thank you, I did use your work around. After I created the new note with a space and pinned it, I still had another note pinned (the one I wanted pinned!). So I went back and deleted my blank note and I was left with one pinned item. Yeah!!! Thank you very much for the work around.

Topics

Training

Community

Resources

Two notes are pinned for same customer