Unable to enter deposit after receiving payment

Roynelson771 · ‎April 01, 2024

Have received payment from member and entered into QB as always. Open invoice, receive payments, enter date & check number. Receipted invoice for member as paid. The only thing left was to click on "Record deposits." At this point QB froze. After waiting for a while with not change, I closed out QB and then reopened and logged in. All transactions and data entered was there. As stated, all that was left was to record deposit. When clicked on the link, there was not reference to the payment made. With this occurring, decided to delete the payment. Received, "You need to delete this payment from the deposit before . . . " Went to checkbook, but there is no record of a deposit. Ran a deposit detail report, with same result, not recorded deposit for payment in question.

Dues Receivable account has been properly debited/credited, as well as the income account "Membership dues - Partner"

The only thing left is to record the deposit into the checkbook.

Any suggestions on what to do? I thought of doing a General journal entry, but since accounts are accurate, do not know what to debit & credit.

Any suggestions?

Aldren18 · ‎April 01, 2024

Thank you for your post, @Roynelson771. I appreciate the detailed information you provided.

The message you received when attempting to record the deposit likely indicates that the transaction was successfully processed. To locate the deposited amount, I recommend running an Audit Trail Report, which can provide clarity on the deposit status.

Here’s how you can pull up the Audit Trail report:

Click Reports at the top menu bar and choose Account & Taxes.
Select Audit Trail.
On the report screen, click Customize Report.
Go to the Filter tab and search for the Transaction type.
Choose the type of transaction and click OK.
Filter the dates.

If the deposited amount is still missing, I suggest performing some troubleshooting by verifying and rebuilding your data.

Let me walk you through a seamless process:

To verify, here's how:

Go to Window then select Close All.
From the File menu, select Utilities.
Choose Verify Data.

Once done, you can proceed to rebuild it. Here's how:

Go to File, Utilities, then select Rebuild Data.
QuickBooks will ask you to make a backup before it rebuilds your company file. Follow the on-screen instructions to back up your data.

For future reference, I've added these links to help you perform future tasks in QuickBooks:

Please know that we are here willing to assist and guide you with your bank transaction in QuickBooks Desktop. Please feel free to share anything in this thread and have a great day!

View solution in original post

Roynelson771 · ‎April 02, 2024

Thank you so much for your prompt reply. I ran your suggested steps, however was unable to find the specific payment needing to be deposited. What came to me to attempt was that since the associated Account Receivable and Income account were properly debited and/or credited, and all that was left was to record an actual deposit to the checking account I did a General journal entry. I debited 1020 PNC Bank - 10210 PNC Bank - Operating Account (which is the checking account) the payment amount of $25.00 and then credited 1040 Petty Cash which I had created in the past as a dummy account. The total balance then in 10210 PNC Bank - Operating Account agreed with the banks checking statement and thus able to be reconciled.

Again thank you for your time.

View solution in original post

Aldren18 · ‎April 01, 2024

Thank you for your post, @Roynelson771. I appreciate the detailed information you provided.

The message you received when attempting to record the deposit likely indicates that the transaction was successfully processed. To locate the deposited amount, I recommend running an Audit Trail Report, which can provide clarity on the deposit status.

Here’s how you can pull up the Audit Trail report:

Click Reports at the top menu bar and choose Account & Taxes.
Select Audit Trail.
On the report screen, click Customize Report.
Go to the Filter tab and search for the Transaction type.
Choose the type of transaction and click OK.
Filter the dates.

If the deposited amount is still missing, I suggest performing some troubleshooting by verifying and rebuilding your data.

Let me walk you through a seamless process:

To verify, here's how:

Go to Window then select Close All.
From the File menu, select Utilities.
Choose Verify Data.

Once done, you can proceed to rebuild it. Here's how:

Go to File, Utilities, then select Rebuild Data.
QuickBooks will ask you to make a backup before it rebuilds your company file. Follow the on-screen instructions to back up your data.

For future reference, I've added these links to help you perform future tasks in QuickBooks:

Please know that we are here willing to assist and guide you with your bank transaction in QuickBooks Desktop. Please feel free to share anything in this thread and have a great day!

Roynelson771 · ‎April 02, 2024

Thank you so much for your prompt reply. I ran your suggested steps, however was unable to find the specific payment needing to be deposited. What came to me to attempt was that since the associated Account Receivable and Income account were properly debited and/or credited, and all that was left was to record an actual deposit to the checking account I did a General journal entry. I debited 1020 PNC Bank - 10210 PNC Bank - Operating Account (which is the checking account) the payment amount of $25.00 and then credited 1040 Petty Cash which I had created in the past as a dummy account. The total balance then in 10210 PNC Bank - Operating Account agreed with the banks checking statement and thus able to be reconciled.

Again thank you for your time.

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Unable to enter deposit after receiving payment