Unable to process your request at this time. (Error code:-81594)

Welcome to the Community, @russellvehorn-de. I'm here to share some information about the error you encounter when attempting to resubscribe in QuickBooks Online (QBO). 

I appreciate you providing the details of your concern. However, the investigation number you provided has been tagged as closed. Upon checking, I found that there's a recent investigation report (INV-77046) about getting error code: -81594 when resubscribing. 

That said, I highly recommend reaching out to our Customer Care team to link your account to the investigation. Once added, you'll be able to receive updates and notifications about this via email. Here's how:

1. In your QBO company, navigate to the Help menu.
2. Then, select the Search tab and click Contact us.
3. From there, enter a brief description of your concern and click Continue.
4. Next, choose either the Call or Chat option to connect to them.

To ensure you'll get assisted immediately, feel free to check our support hour page.

I also added this helpful resource that you can access at any time to have guides and references in performing your QuickBooks tasks: QBO Help page. 

I'd love to know how this goes and feel free to leave a comment below. I'm always willing to lend a hand to ensure your success. Have a great day ahead. 

Can you provide details on what was done to resolve the issue and close the previous investigation?

Thanks for getting back here, @russellvehorn-de. I'd be happy to provide details about the closed investigation.

Based on the details of the closed investigation (INV-46204), the resubscribe error: Something not quite right (Error code:-81594) is caused by an incorrect address.

To resolve this, you may need to contact your Financial Institution (FI) to verify that the address on file is correct. Then, update it on your company settings and billing information. Below are links to help you change it:

• Edit company settings in QuickBooks Online
• Update the payment information for your subscription

If you still encounter the same thing, I recommend reaching out to our Customer support team to report it. They will also link your account to the new investigation stated in my previous reply above.

Once everything is fine, I got here a helpful guide that you can use when performing the reconciliation process in making sure your accounts are balanced: Learn the reconcile workflow in QuickBooks. 

Please let me know if you have any other concerns about managing your account. I'm always willing to lend a hand to ensure your goals are met. Have a good day ahead and take care. 

Thanks.  I have changed my address several times.  No improvement to my problem.  I do not have a credit card on file, so I don't see how this could be an issue.  I need escalated support from quickbooks to solve this problem.  Please help!

Thanks for checking back in, @russellvehorn-de. 

As my colleague mentioned above, you'll want to contact our Customer Support Team since you're still encountering the same error. This way, our agents can conduct a new investigation and send it to our Engineering Team for further review. The agent can link your account to the investigation so you can be updated periodically and will be notified once this matter has been resolved. 

You can use the link I've included below to connect with an agent. 

• QuickBooks Online Support

Please don't hesitate to let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

Would love to know if this was resolved. This system is so buggy and customer service seems to be unable to assist or provide information or solution to bugs.

yes.  It was resolved after finally reaching a technician that could help me.  I made at least a dozen calls to customer service. 

Good day, russellvehorn-de. 

Thanks for keeping us updated along your journey. We always strive our best to serve our customers well.

The QuickBooks Community will always be around to lend you a hand any time you need help. If you have any other questions or concerns, don't hesitate to ask. Have a great rest of the day!