Unchecking "billable" does NOT work. (QB Desktop Premier Contractor Edition 2020)

The bank feeds feature has a long list of issues Intuit has elected not to fix.  It' doesn't play well with other QB capabilities either.

Also, I'm not aware of a setting that will cause the billable status to always be set to non-billable. Do you see such a setting?

At home with no access to QB, but there is something in Time & Billing where you make sure that "billable" is not checked.  The procedure has been mentioned in numerous posts over at least the last 3 years.  People complain that it doesnt work.  QB people say they are "working on it".  For at least the last 3 years.  If it is something they can't change, they should just say so. 

Sorry - it's under Preferences - Time & Expenses - Company Preferences - Invoice Options.  THen there is a box "mark all expenses as billable".  So you would think that if it is NOT marked to mark, then it would remain unmarked.  

Unchecking the Billable option should record the transactions as not billable, pjmitchell55.

Since this doesn't work on your QuickBooks account, I'd suggest running the Verify and Rebuild Data utility. The tool scan data issues within the company file and self-resolves them.

To verify data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

For rebuild data:

1. Click the File tab at the top menu.
2. Select Utilities.
3. Choose Rebuild Data.

If the issue persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

Additionally, I encourage categorizing your bank transactions in QuickBooks Desktop. This ensures your books are accurate.

Please come back and keep us posted on your progress in making your transactions not billable in QuickBooks. I'm determined to get this resolved. Have a good one.

Thank you. However .... I am only one of many users who have had this problem, and being told QB will look into it and fix it and .... here we are over 3 years later and still an issue.

I have done verify data more than once (for other issues).  Nothing is found.  Problem not solved.

As for categorizing transactions, that is not realistic for me. It would take to long to explain why.  I am fine with doing things the way I do.  I do use rules for those things that I can.  Just wish QB would fix the "billable" issue once and for all.  Again, this happens when I am entering bills, and it happens when I add details to a bank feed transaction.

I will live with it - I am just trying to point out there is a problem.  Still.  Not just for me, and not just recent. And all the solutions people have kindly provided (not just to me, but many others over the past three years at least), do not work.

Thank you. 

Also, just to add to my above reply - One solution I read says "Under the Items tab, whenever you select a Customer: Job, the Billable box appears is checked by default. "   

Why ?  Why can't this be an option instead of a default?

Also, in my original post, I stated that when doing bank feeds, I DEFINITELY make sure to uncheck the "billable" field which defaults to billable, before I "add to Quickbooks".   Yet when I go to look at those transactions, every single one is back to being check as billable.

Again - I guess I am really not looking for a solution at this point.  I am frustrated that an obvious problem has not been fixed.

Thank you.

This isn't the kind of impression we'd like you to have, pjmitchell55 .

I appreciate your efforts in trying out some troubleshooting steps provided by my colleague CharleneMae_F, to resolve this issue.

I know you've already called in. However, I'd still suggest getting in touch again with our Customer Care team. This way, they can pull up your account in a secure environment and send a ticket to our engineers for review.

To contact our Customer Care team, you can follow the steps outlined by my colleague above. Or here are the steps to contact support below. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Thank you for your patience while we work for a fix. Wishing you and your business continued success.

I have the same problem and many more Intuit is all about marketing and not about developing decent software I find bugs all the time and call no support and shockingly get no support. 

So Intuit support keeps suggesting call support and open a ticket - jeezzz do you think that already hasn't been done 10 times 50 times 100 times it goes nowhere nothing gets fixed!!!!