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I've got your back in fixing the error message you've received to continue updating the Terms list in QuickBooks Online (QBO), @sherry37.
You'll first have to find the deleted customer and temporarily activate them to update the default payment term on their profile's Payment and billing tab. This way, you can proceed in deactivating a term on your list.
To find the deleted customer, you'll have to display their name on the Customers page by utilizing the Include inactive option. For the detailed steps, here's how:
- Go to the Sales menu.
- Choose the Customers tab.
- Go to the Small Gear or Settings icon above the customer lists table.
- Choose the Include inactive box to display all your deleted customers.
- Select the customer's name to open their profile, and click the Make Active button.
- Once activated, click the Edit button to open the customer's profile.
- Go to the Payment and billing tab to update the default term through the Terms field.
- Click Save.
Once you're done, go ahead and delete the customer again. You can refer to this article for the detailed steps: Manage customers in QuickBooks Online.
When everything is all set, go back to the Terms page and continue deactivating one of the terms on the lists. Here's how:
- Go to the Gear icon.
- Select All lists.
- Choose Terms.
- Find the term you want to deactivate, then select the Make inactive option under the Action column.
- Click Yes to confirm.
To know more about managing invoice payment terms in QBO, you can refer to this article: How to Adjust Invoice Payment Terms in QuickBooks Online.
Also, I'm adding this article for your future reference in case you want to make changes to an invoice you've previously created: How to edit an invoice.
Please keep me posted if you have any follow-ups or further questions about managing payment terms in QBO. I'm always glad to help. Have a good day.
