Upgrading to QB Desktop Pro Plus 2023 from 2020

Shauna D · ‎May 24, 2023

I am in the process of upgrading to QB Desktop Pro Plus 2023, but I'm stuck. We've already purchased the upgrade and I downloaded it this morning. Where I'm stuck is opening the company file. I find the file, but it keeps telling me "This company file needs to be updated. Please ask your QuickBooks Administrator to update the file.". I did an update in our QB 2020, saved a backup and still get this same message. What do I need to do differently?

Any help would be greatly appreciated!

Rasa-LilaM · ‎May 24, 2023

Hello there, Shauna D.

I can see that you've posted a similar question here in the Community. My colleague already provided an answer, so I'm adding the link where you can view the whole specifics of the resolution steps: https://quickbooks.intuit.com/learn-support/en-us/account-management/upgrading-to-2023-destop-pro-pl....

I don't want to leave you empty-handed. I've included some links below that offer a list of topics that will walk you through how to address installation issues as well as your accounting activities:

If you have any other QuickBooks concerns or questions, drop a comment below and tag my name. I'll get back to respond to them. Have a good one.

View solution in original post

Rasa-LilaM · ‎May 24, 2023

Hello there, Shauna D.

I can see that you've posted a similar question here in the Community. My colleague already provided an answer, so I'm adding the link where you can view the whole specifics of the resolution steps: https://quickbooks.intuit.com/learn-support/en-us/account-management/upgrading-to-2023-destop-pro-pl....

I don't want to leave you empty-handed. I've included some links below that offer a list of topics that will walk you through how to address installation issues as well as your accounting activities:

If you have any other QuickBooks concerns or questions, drop a comment below and tag my name. I'll get back to respond to them. Have a good one.

Fiat Lux - ASIA · ‎May 24, 2023

@Shauna D

Can you open the sample file on QBD 2023?

Shauna D · ‎May 25, 2023

Good morning Lila:

You are correct that your colleague provided a solution. The solution worked, so I'm good. Thank you for your reply, as well.

Have a lovely day & be well.

Shauna

Shauna D · ‎May 25, 2023

Hi Fiat Lux - ASIA:

I suppose I can open it. I'm not quite sure why you're asking. Are you seeking support or offering a solution?

Fiat Lux - ASIA · ‎May 25, 2023

@Shauna D

I noticed your problem has been resolved. You can ignore my post

Fiat Lux - ASIA · ‎May 25, 2023

@Shauna D

If you don't need to use your old QBD 2020, please contact me in private. One of my clients is looking for a license.

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Upgrading to QB Desktop Pro Plus 2023 from 2020