cancel
Showing results for 
Search instead for 
Did you mean: 
roberta1
Level 3

Vendor Transactions Not Showing Up

Something in QB online is broke. I was able to look at all the transactions under a specific vendor a few days ago and now when I click on a vendor all I get is a blank screen. I've tried logging out and going back in and I get the same thing. This is a valuable tool that needs to be fixed ASAP.

6 Comments 6
ShariM
Level 1

Vendor Transactions Not Showing Up

I am having the same issue this morning 7/31, have logged out a few times, hasn't fixed issue. Customer side works ok, but vendors and expenses...not so.

Please fix ASAP!

SVPCPA
Level 1

Vendor Transactions Not Showing Up

I'm having the same issue.  I cleared cache and rebooted computer to no avail

FritzF
Moderator

Vendor Transactions Not Showing Up

Hi everyone.

 

I'm here to help fix the issue you're having with your Vendors page in QuickBooks Online (QBO).

 

Did you receive some error messages? Any additional information will help me provide the best resolution for your concern.

 

In the meantime, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, go back to the Vendors page again to double-check. If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about managing vendors, check out this article: Add a vendor in QuickBooks Online.

 

I also recommend visiting our website for more resources you can use in the future: Self-help articles.

 

Please leave a comment below if you have more questions about this or anything else. I'll be here to assist. Take care.

roberta1
Level 3

Vendor Transactions Not Showing Up

There was no error message, just a big blank white screen where transactions normally reside. I'll try your suggestion and let you know if it works.

roberta1
Level 3

Vendor Transactions Not Showing Up

I cleared my cache file and that fixed the problem. Thanks for your quick response.

Tori B
QuickBooks Team

Vendor Transactions Not Showing Up

Thanks for checking back with us, @roberta1.

 

Happy to see that the steps my colleague provided above worked for you. Please feel free to reach out to the QuickBooks Community at any time. We are always happy to help. Take care! 

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us