We updated phone number , now QB wants to send text to previous number to verily which we no longer have. How we update our phone number?

Let's update your phone number in QuickBooks Online, @Inculerate--Inc-.

If you're updating your phone number for your QBO company, you can change the phone number without verifying it. 

To do that:

1. Click on the Gear icon at the top menu bar.
2. Press on Accounts and Settings.
3. Refer to the Company tab.
4. Click on the pencil icon for the Contact info and enter the new number.
5. Hit on Save. 

However, if you want to change the phone number that is associated with your Intuit account, here's how you can update your information:

1. Sign in to your Intuit account.
2. From the left menu, choose Sign In & Security.
3. Under the Phone section, tap the Verify link. Then, hit Change.
4. Enter your new phone number, and then click Save.

Know that the verification code is normally sent to your recent mobile phone number either through text message or voice call. 

Also, with the above steps you're able to turn off the Two-step verification by switching to Turn off. To learn more about the verification process, check out this guide: Verify your account with multi-factor authentication.

Lastly, if you want to change the phone number for your payments account, you can scan through this guide: Update business and account information.

Keep me posted if you still have questions or concerns. I'm always here to assist you. Take care and have a lovely day ahead.

I too have this issue and have went through each of your solutions as so....

Suggestion 1:  I was able to update the phone number successfully, but that only effects the number displayed on things like sales forms, it doesn't effect the number listed when attempting to verify changes made through out the rest of the platform thus making it impossible to receive a verification code.  In addition to the above steps you outlined, I also attempted to update the Business Owner mobile phone number under the Payments table of this same settings menu to no avail because it tries to send the verification code to the old number I just changed making it impossible for me to save the change.    

Suggestion 2:  Again following your instructions for updating the phone number associated with my Intuit account, I was able to successfully do so.  However, again, it doesn't effect the number listed when attempting to verify changes made throughout the rest of the platform thus making it impossible to receive a verification code.   I went even further choosing to turn on 2 Factor authentication as mentioned.  Ironically, when logging in, that code is correctly sent to my new number, yet all other codes are still being sent to my old contact phone number. 

Suggesting 3:  Following the link provided to update contact info on my QuickBooks Payments account.  I am unable to make any changes using those instructions, including the two phone numbers, deposit account etc, because again it still sends the verification code to the old number instead if the new one which I have now set two other places and is being used by two factor authentication but nowhere else apparently.   

I understand the need for verification in today's online environment, but this is really an overly complicated manner in which to implement a verification process and essentially makes it impossible for anyone who needs to switch mobile phone numbers to update theirs in your system.  They need to offer additional verification mechanisms besides solely a phone based call/text system because in the case of many small businesses when getting a new phone number you can't always retain access to the old number.      This process should take seconds, a minute at most, but instead I have wasted hours and hours trying to search the labyrinth of scattered setting menu locations hoping to figure this out just so I can make necessary account changes elsewhere.   

Hello, flthymcnsty. 

In QuickBooks, it's always our top priority to secure our customer data. This is the reason why we need to verify your account to prevent any fraud or thief using your credentials. Since you tried to change your mobile number yet, the verification code still sends to your old number. I suggest reaching out to our customer support team. This way, our agent will pull up your account and help you with setting up your new number successfully.   

Here’s how to get in touch to our support team: 

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us.

To know more about verification in QuickBooks Online, visit this article: Verify your account with multi-factor authentication. 

Also, I've attached these articles about updating business information in QBO for your reference. 

• Change your business name, contact info, or EIN
• Update business and account information

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.

Hi, were you able to solve this?  I've had the same problem since the beginning of March and I still cant get help

Hey there, @LilianaE.

Thank you for sharing your concern in the QuickBooks Community.

If you already tried all of the basic troubleshooting steps shared in this thread and still getting a similar result, I'd recommend reaching out to our QuickBooks Support Team. They have the available tools that could update the phone number in your Intuit account. This way, we can ensure you can get a verification code and continue your business.

Here's how you can reach out to them: 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

You can also view our support hours to ensure that we address your concerns on time.

Also, our articles might have something that can help you with your QuickBooks concerns, too. Just click this link and make sure that the topic is set as "QuickBooks Online."

Let me know how it goes by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

So I changed my number in QB and it still wants to send the code to the old number, after 3 rounds with customer service and three months later it still does not work. They close the case, or change the bar of info needed or just do not respond and say it is fixed when it clearly is still a problem.  

You cannot change the number in banking as it sends the code to the old number, then you get some condescending jerk who after you've sent the selfie, the license and a form that does not exist unless sent to you that you have to print, hand write and sign and copy and send back that it still wont be done. Now the signature needs to match the license, or has to be hand written and the selfie they can't read but everyone else in the world can.     

It would be faster to close the account and begin again.  I am so frustrated and angry at how DUMB the process is years after the original problem was stated to quickbooks with other people.  You need to have a second verification - get with the times and use a verification app for this very reason.  

I am curranty looking at alternatives to quickbooks as this experience has been eye opening to the warnings I was given about quickbooks - and three months later I still cannot transfer my own money because of the of all it.  

Hello.

Thanks for sharing your experience so I can step in and ensure that this gets resolved. Our team is made aware of the negative experience you've had so far.

I've submitted a formal complaint to our executive team on your behalf, and they will reach out to you within one (1) business day to discuss the situation further.

I'm sure they will help you get this resolved and make sure all of your concerns about your service experience have been addressed.

Your understanding of this matter is much appreciated.

I just spent two hours on phone with tech support, going round and round.  I kept insisting they MUST change the verification number for the old employee (in this case it was our main email address, but the ex employee's phone # as the verification #.  They told me to try this, try that, clear my cache (not it is NOT my cache that is the problem, it is INTERNAL to Quickbooks!!). FINALLY, after much insistence, they went in and did something behind the dark curtain and changed the main verification number as per my instructions. You need patience, perseverance, and insistence, and EVENTUALLY they will understand and do what needs to be done.

Good luck to all who experience this issue!

I am currently encountered the same problem, is there a way to change the phone number without sending the verification code to the old number? The number is no longer valid. 

Thanks,
Wendy

I understand the importance of changing your phone number, @Wendy. I have steps to do this.

We can use the Account recovery form since you no longer have access to the previous phone number. Rest assured that we'll process your request within one business day (M- F, 8 AM to 5 PM PT).

Here's how:

1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

For more details, open the article: Recover your Intuit Account if you can't sign in. It contains the form you must complete and send to us.

If you need further assistance, I recommend contacting our support team. They can safely check your account and assist with your request using the necessary tools.

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option
5. Tap Get help from a human.
6. Pick either Chat with us or Have us call you button.

You can also refer to this resource to help keep your company information up to date: Update or change your Intuit Account login information. 

If you have further concerns about modifying your phone number or any business info in your QBO account, leave a remark below. I'll be happy to assist. Take care!

Thanks for providing the solution. 

However, there is one thing I don't understand, how can you verify without having any ID in the first place?

If I registered my account under Meggie, but my legal name is Margaret, how could you verify the authenticity of my identity? 

This is a very frustrating. 

I recognize you have encountered difficulties with the verification process or have concerns about the authenticity of your identity, @WW15. Let me explain this further to you.

The verification process in QBO may involve various steps, such as confirming personal information, providing identification documents, answering security questions, or validating contact details.

To verify your identity and update your phone number in QuickBooks, you can reach out to QuickBooks customer support for assistance. Our support team has access to the necessary tools and resources to verify your account. They may ask you specific questions or request additional information to complete the verification process. By working directly with their support team, you can ensure that your identity is properly verified and your phone number is updated in your QuickBooks account.

See these steps to contact them:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

By verifying the account, QuickBooks Online aims to protect users' data and prevent fraudulent activities. 

Please know that we maintain the confidentiality and security of financial information, providing users with peace of mind when using the platform. Let me know if you have more concerns.