Solved! Go to Solution.
Let's figure out why you're not seeing the option to set up the new automated sales tax, as provided by my colleague, grissomfueloil.
Once signed in, let's go back to the Taxes menu. Let me share these steps and the screenshot for you:
To learn more about how you can manage sales tax in an easier way. You may check these articles:
Let me know how it goes. I want to ensure that you're able to see the option to set up the new automated sales tax.
Hi there, @grissomfueloil.
Thanks for taking the time to reach out to the QuickBooks Community.
I was checking things on our back end to see if we have any current ongoing investigations for this matter, and I do not see any. With that said, would you care to share a screenshot of the error message? This way, I can take a deeper look into it and provide the best steps possible to resolve this concern.
I'll be sure to keep an eye out for your reply, and look forward to chatting with you soon. Take care!
I tried reaching someone at quickbooks with no luck any help would be greatly appreicated
Thank you for getting back to the Community, grissomfueloil.
You may encounter this error when you are still using the old sales tax since you migrated your data from QuickBooks Desktop to QBO. What we need to do is to set up your new automated sales tax. Here's how:
I am also adding this link for you to learn more about sales tax: Set up and use automated sales tax in QuickBooks Online.
You can always reach us to this thread if you have further question about sales tax. Have a good one!
Thank you but it is not giving me that option - see attached photo to see what i get when i go in to taxes
Let's figure out why you're not seeing the option to set up the new automated sales tax, as provided by my colleague, grissomfueloil.
Once signed in, let's go back to the Taxes menu. Let me share these steps and the screenshot for you:
To learn more about how you can manage sales tax in an easier way. You may check these articles:
Let me know how it goes. I want to ensure that you're able to see the option to set up the new automated sales tax.
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