What happened to Quickbooks??

Having same problem, since the weekend. Can only generate new invoices and once they're sent, they are inaccessible!! Tech support will be swamped on Monday!  Good luck to all with the same, or other, issues!

I heard your sentiment about this topic and your frustration about this topic, and please know that our engineering team is doing its best to resolve this issue immediately. @sh48, and @Hans. On the hand, let me help you fix your issue with the duplicating sales receipts and invoices in QuickBooks Online.

We can try to log in to an incognito browser and clear the cache to fix the error you encountered.

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press: Shift + CTRL + P

Currently, there is an ongoing investigation into the issue you mentioned about the disappeared invoices, In this case, I urge you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Sign in to your QuickBooks Online company.

2. Select Help (?).

3. Select either tab to get started:

• Assistant: Get quick, personalized answers. You can still Talk to a human.

4. Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Get a callback from the next available expert.

Furthermore, QuickBooks Online is a cloud-based accounting software that helps businesses manage their finances. It offers a range of features, including invoicing, expense tracking, bank reconciliation, financial reporting, and more. Here are some general tips for using QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.

The Community is here for you 24/7 on the clock. If you need assistance with managing your income, notify us below. Keep safe.

This is not just an issue of missing invoices.

Invoices and sales receipts cannot be duplicated. That means everything needs to be manually re-entered. That is *extremely* time consuming.

In addition, I'm not sure why all these replies contain the recommendation to reach out and "talk to a human" as there is no one available to speak with on the weekends. 

I have spend hours recreating invoices and sales receipts that should be simply duplicated. I would appreciate a response to this asap. This level of dysfunction in a software system for this long is not acceptable. 

Thanks, this incognito browser fix worked. I logged into Firefox with the Control Shift P keys and my invoices re-appeared and I was able to work with them as expected. I have since logged in to the site in the usual way without the incognito browser and my invoices still appeared and were workable.

Hello there,

We're delighted to hear that the posted recommendation is of help. I would also like to inform you that as per checking our resources, issues related to this are already resolved. We appreciate your patience.

If you require further assistance working on specific tasks in QuickBooks, the Community is willing to assist you at any time. Have a great day ahead!

My issue has not been resolved. None of these solutions worked. This is incredibly frustrating. 

I appreciate you for trying the steps shared by my colleague, sh48.

This isn't the kind of experience we want you to come across. I'm here to ensure your issue gets resolved in no time.

Since the issue persists, I'd suggest contacting our phone experts so we can investigate this matter. You can follow the steps laid out by ChristineJoieR.

When everything's good, you can browse this article on how you can take and process payments online: Learn how to accept electronic customer payments for online invoices and in-person sales.

Don't hesitate to post in the forum if there's anything that I can help.

I did call. I was on the phone with agent for 1 hour and 10 minutes with no resolution. She then emailed me later with another suggestion that also hasn’t worked. How can I escalate this further? This is very frustrating. 

Still no response? This is hours of lost time and productivity. What happened to the software that there are all these glitches suddenly and no one to address them?