What is the phone number for tech support?

Hi there, @marymonicamusic.
 

Due to the ongoing pandemic, our contact details and support hours change from time to time. The quickest and most secure way of reaching out to our Technical Support Team is by clicking the Help icon inside QuickBooks. 

Here's how you can reach out to them:
 

1. Click the Help icon.
2. Hit Contact us.
3. Enter your concern in the description box, then click Let's talk.
4. Choose Get a callback.

Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible. To ensure we address your concern on time, check out our support hours. 
 

Also, you can check some of our articles that might help you with your concerns. Just click this link and make sure that the topic is set as "QuickBooks Online": https://quickbooks.intuit.com/learn-support/en-us/get-started/07.
 

If you have further questions or concerns, feel free to reach back out anytime. Stay safe. 

I cannot even OPEN my quickbooks.  I just continually get an hourglass that never progresses.  Therefore, I cannot find the help button.

HELP!!

I'm here to ensure you can reach out to our support without any further delay, @Standent.

Issues like this are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

Once done, follow the steps below to reach out to our support.

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  

Keep us posted if you have other concerns, @Standent. We're always here to help. Have a great day!