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Since the last update when I click my taskbar icon to open Quickbooks it creates a new icon at the end of my taskbar rather than highlighting the pinned shortcut. This is annoying because I am used to clicking the original icon to switch back and forth, and now that icon tries to open a new instance of Quickbooks
I have attached a screen shot
I appreciate your time for posting your QuickBooks concern, @advancedtech.
I want to ensure I provide you the right fix. Can you share an additional screenshot of the taskbar and the new icon you’re referring to? Any additional information is appreciated.
Moreover, I don’t want to leave you empty-handed. In case you need to learn some tips in managing your QuickBooks Desktop (QBDT) software, you can always visit our QuickBooks Support page. You can browse some articles and topics that can guide you in your future tasks.
I’ll be around keeping an eye on your response. Keep safe and have a good one!
There is a screenshot in my first post. My Quickbooks shortcut is 4th from the left. Before when I clicked it, the shortcut highlighted (like every other shortcut there). Now ot creates a second icon, it's the farthest right
Thank you for reaching out to us, @advancedtech.
I'll be happy to help you in providing the right process for your concern.
I would just like to know if you happened to uninstall and reinstall or upgraded the QB Version?
Please Unpin from the taskbar the QuickBooks icon and then pin it back.
You can also check on this link: Reinstall Quickbooks Desktop for more information about reinstalling.
We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!
This is a little late, but posting a solution for others.
1) Start QB. (Second taskbar item appears.)
2) With QB open/running , on the first icon, right click and select "Unpin from taskbar."
3) On the running version, right mouse click and select "Pin to taskbar."
4) Drag open instance of QB to first icon's location on the taskbar.
Thanks for joining the conversation, @tmcdonal.
I appreciate you sharing the steps you've tried on your end. This would be very beneficial to other users who are having the same issue as yours.
Please know that you're always welcome to post and share your knowledge anytime here in the Community. If there's anything I could help with, please let me know and I'd be willing to help you out.
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