When opening QB company file, it says I must use the file doctor with QB Desktop 2022

agmhunter · ‎November 02, 2022

I have different users accessing multiple different company files over a network. This issue that is happening seems to be random with no pattern. In the morning the user will access the company file and will not have any issues, and then if they re-access the same company file later in the day, they could experience this issue. I have never had this issue with QB 2020, and I recently moved all of our company files to QB 2022. The end users run QB on a 2016 Windows terminal server.

This is the error the end user will get when attempting to open the company file.

File doctor actually detects no error if you run it on the server. The temporary solution is I open the company file on the server and then the user on their server is able to access the company file without any issue or file doctor pop up. This is only temporary, as the user may experience the issue again another day.

Fiat Lux - ASIA · ‎November 02, 2022

How big is your file size?

agmhunter · ‎November 02, 2022

Company file size varies, a couple are in the 200MB range, 1 under 100MB, and the biggest is 990MB that I've seen so far.

GebelAlainaM · ‎November 02, 2022

Hello, @agmhunter. I'm glad you've moved up to QuickBooks Desktop 2022. I'll ensure you get the right solution to open your company file without trouble. I've got you some remedies.

We can start by downloading QuickBooks Toolhub. This program is a collection of tools that can assist users in fixing serious problems and difficulties they may encounter when using QuickBooks Desktop. We advise using this program on Windows 10, 64-bit, for the best experience. How to do it is as follows:

Close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install, then agree to the terms and conditions.
When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

After that, you're now ready to run the Quick Fix my File and QuickBooks File Doctor utility:

From the tool hub, select the Company File Issues tab.
Select Quick Fix my File.
Once the process is completed, click OK and then open QuickBooks again.
If you still receive the same message, go back to the tool hub and click the Company File Issues tab.
Select Run QuickBooks File Doctor.
Choose your company file from the drop-down menu.
Select Check your file (middle option only), then click Continue.
Enter your QuickBooks admin password, then hit Next.

If the issue persists, I'd recommend contacting our Technical Support to take a closer look into your account and investigate the matter further.

I'll be adding this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

Additionally, you may also read this article to learn how to resolve common data issues and errors: Fix company file and network issues.

If you require more assistance in completing your other program tasks, let me know right away. I'll be around. Keep safe!

Fiat Lux - ASIA · ‎November 02, 2022

My experience is that Pro and Premier data files start to take a long time to run reports at the 150-200 MB size. In addition, Pro and Premier become more susceptible to data corruption and other funky issues if they get to be too large. Consider to condense your files or purchase a 3rd party condense service to split them.

agmhunter · ‎November 04, 2022

I have already ran the file doctor which did not find any errors with the files. I have also ran the tool hub on the server and that did not correct the issue.

agmhunter · ‎November 04, 2022

I have ran the tool hub and the file doctor already the issue still happens. I plan on contacting technical support when the issue happens again to see what information they are willing to suggest.

agmhunter · ‎November 04, 2022

I have many (over 20 for sure) company files in our organization over the 200MB range and have never had any issues with them. The only thing I would say is they can be slow to work with, but that is manageable.

Connie at Sunset · ‎November 07, 2022

I am having this same issue with one of my QB files. I have downloaded the latest version of File Doctor, and have run through pretty much everything that looked like it might help on the QB Tool Hub. Still can't open the file. QB, please help!

JonpriL · ‎November 07, 2022

Hi there, @Connie at Sunset.

I hear you and thank you for the confirmation you shared discussing how you've already updated the file doctor to the latest released version attempting to get rid of the error message. I'm here to ensure you get the best help available so you're able to open your company file in QuickBooks Desktop.

Since the error message persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such a problem is persisting. To do so:

Go to Help.
Select QuickBooks Desktop Help.
Click Contact Us.
Enter a few words describing how you're unable to open your company file or the error message prompt in the What can we help you with? text area.
Select Continue.
Click Chat with us or Have us call you to connect with our team online.

On that note, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Desktop. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about your company file in QuickBooks. Stay safe!

Fiat Lux - ASIA · ‎November 07, 2022

@Connie at Sunset

Chat Support and ask Data Service team to fix your file. Otherwise you have to purchase a 3rd party file repair service.

Connie at Sunset · ‎November 08, 2022

Just wanted to let you know I got my file opened. I ended up going to the Desktop Help as you suggested, and one of the suggestions was to restore the file from a recent backup. I knew it was working properly on Friday when I backed up at the end of the day, and I was unable to get it to open on Monday, so I just restored from Friday's backup and everything is good to go.

Thanks for helping!

MichelleBh · ‎November 08, 2022

Thanks for getting back @Connie at Sunset.

I'm relieved that your company file is now up and running. Please remember that we can always assist you with any other QuickBooks issues.

Have a wonderful day!

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When opening QB company file, it says I must use the file doctor with QB Desktop 2022