Good morning, @WebDesigner.
Thanks for reaching out to the QuickBooks Community. I hope you're having a great day so far.
Please keep in mind that our Customer Support Team's available hours are: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.
You should be able to connect with support now if you wish to speak with them. I'm including some steps below to connect with them directly:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Click on either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm always happy to lend a hand. Please let me know if there is something I can help with. In the meantime, take care and have a great day!