Why do I get a new error for a split transaction that I've done each month for the last year. It says "/ by zero error".

Hello there, CrewSolutionsOffice.

I would love to assist you in achieving your goal. However, could you please provide me with more details regarding your concern about the split transactions and where did you enter them? It would be helpful if you could attach a screenshot of the error message to help me better understand the issue and provide you with an accurate resolution.

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. 

In Bank Transactions, it is a downloaded transaction for review.  I click on it, then split, then enter my split information, all as I have done for months.  Screenshot attached.

I thought maybe it's because one of the splits is less than a full dollar, but I've done that same amount many times before.

I understand the importance of splitting transactions in QuickBooks Online (QBO), CrewSolutions. You have me on your back to solve this error so you can get back to managing your transactions smoothly. 

We can take certain troubleshooting measures to resolve this issue. Occasionally, the browser accumulates frequently visited page resources, leading to errors or unexpected responses.

To start, let's access your account with a different browser or using private browsing mode. You can utilize either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

After logging in, try to split transactions again. If it works, I suggest clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate.. You can also switch to a different supported browser.

I've added these articles when reviewing and reconciling your accounts:

• Categorize and match online bank transactions in QuickBooks Online.
• Learn the reconcile workflow in QuickBooks

Keep your posts coming if you need more help splitting transactions in QBO. I'm always here to help. Have a great day. 

What if I am not using the browser but am using the Quickbooks Online App?? I am receiving the same error message but have always been able to enter it previously the same way in the past.

Thank you for participating in the discussion and letting us know that you're seeing the same error message, cwkn.

Since you've mentioned that you're using the QuickBooks mobile app and experiencing the same, I'd recommend using the web browser to split the transactions. This way, we can further roll out the issue.

If it works using the web browser, you can reset the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.

To clear the app's cache files, here's how:

For iOS:

1. Go to Help & Feedback at the top menu bar.
2. Select Reset App Data. Then, click Refresh.

For Android devices:

1. Go to the More Options ⋮ menu.
2. Select Settings.
3. Tap Refresh Data, and then click Yes.

You'll also want to uninstall and then re-install the application. After that, log back in and check if the errors are no longer showing when splitting your transactions.

However, if the issue persists after following the steps above, I'd recommend contacting our Customer Support Team directly. They can investigate further to determine the underlying cause. Let me share this article on how to reach out to them: QuickBooks Online Support.

Additionally, I'll be sharing these resources that will automatically categorize transactions from your bank so they go into the right accounts:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online 

Let me know how it works or drop a comment below if you have other concerns with your transactions. I'm always here to help. Take care.

I'm not sure if your solution will work, but I did try the transaction again a week later, and it recorded fine this time, using the same browser as always (Chrome).

Of course there were other 'refresh' bugs that I did come upon, in the sales tax payment form.  The drop down menus for the bank account and date would not work.  I tried backing out of the whole sales tax function and starting again, and got the same issue.  I finally solved it by just refreshing the payment page.