Why do my tabs keep crashing?

Hi, @DENS. I'm here to help. 

To provide better assistance, I'd like to ask for additional details. Does the crashing occur when you try to access your account or perform a specific function?

Most of the time, problems associated with accessing QuickBooks Online (QBO) has something to do with the browser version. For this, I recommend ensuring your browser is up-to-date. Here's a list of supported browsers: 

• Internet Explorer is no longer a supported browser.
• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer.
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

Next, after ensuring that your browser is up-to-date and the crashing persists, I suggest accessing your QBO account through your browser's incognito mode, as this can be also a cache-related issue. Here's how:

• Google Chrome: Press "Ctrl + Shift + N"
• Mozilla Firefox: Press "Ctrl + Shift + P"
• Microsoft Edge: Press "Ctrl + Shift + N"
• Safari: Press "⌘ + Shift + N"

When this works, please proceed to clear your browser's cache. Doing so will remove and fix any problems and optimize the program's performance. 

Let me add this resource should you have other QBO-related concerns: Self-help articles.

We're always here in the Community should you have further updates on the crashing issue you've encountered. We'll do our best to assist. Take care.

It crashes when I finish entering an expense and/or a credit card charge, and I am ready to record them.

It only happens after I’ve finished an expense or credit card entry, but before I save and close the entry.

I am using the current version of Firefox.

I understand the challenges when the software crashes while entering expenses and credit card charges, @DENS.

Allow me to direct you to assistance in resolving your concern promptly.

Since the issue persists even after using the updated Firefox and doing the steps provided by my colleague above, I recommend contacting our support team. They have the necessary tools to review your account and investigate the root cause of your concern.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

I'm also adding this link to help manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online. This resource will guide you to update the card on file, change your subscription, or view your billing history.

Keep me posted if you have further queries in QBO. I'll be around to help resolve your crashing issues.