Why is pdf preview unavailable with this template

Welcome to the Community, Colby.

I want to ensure I provide a timely solution to your invoice template. As of the moment when viewing invoices using PDF view in QuickBooks Online (QBO) is not available if you're on standard templates. You can only use PDF view using the Modern design of your invoice.  

In addition, you can also see this article that details the process: Connect your QuickBooks Payments account to QuickBooks Online.

You're always welcome to add comments if you need additional assistance with your invoices. I’d be more than happy to help you. Keep safe!

Thank you for the response.  This is happening on my iPad and I can’t seem to find the menus to change that on here. Am I missing something? This is on quick books simple start

thank you. 

You don't miss anything, Colby. I have the information on how you can make the changes with your templates.

The option to make changes to your template in QuickBooks account using your iPad, is not available at this time. However, you can still log in to your account through a web browser to make any necessary modifications. 

Additionally, if you select a template from the Other Templates (View Only) option, you will receive an error message stating that the PDF view is unavailable with this template. To use the PDF view option, you will need to select the Modern option to enable this feature. See screenshots below:

I wanted to share some helpful links with you to personalize your sales forms and keep up-to-date with recent updates in your QuickBooks sales transactions:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• See what’s new with estimates and invoices in QuickBooks Online

Should you have any further questions about templates, please feel free to leave a comment below. I'm always here to help.