So I'm frustrated,

Really guys we are paying QuickBooks good money.  I've had access to windows 11 3 months before it's release.

I'm currently trying to figure out what to do with a client of mine. There accounting company move all their data files over to QuickBooks 2022.  My clients computers are all windows 11. I can't install QuickBooks 2022 on 11.  The accounting company will not support 2021 and we don't have a copy of the 2021 file before the conversion. I can't downgrade the computers to windows 10. The computers shipped with 11 no 10 license. I've called Microsoft and the vendor of the computers. We are told we can't downgrade.

I know exactly why your QuickBooks 2022 software won't install on windows 11. It's because during the install there is a runtime library that is outdated and a newer version is already bundled with windows 11.  You just have to skip that runtime. But there is no option with your installer.  

So how to I fix this please

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@Dodge9494 wrote:

I can't downgrade the computers to windows 10. The computers shipped with 11 no 10 license. I've called Microsoft and the vendor of the computers. We are told we can't downgrade.

 

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@Dodge9494 

You can't downgrade but you should be able to clean install Windows 10 with the Windows 11 OEM license key that the PC comes with - so should not have to buy another license or disc as you can make your own Windows 10 Install USB/CD using Windows 10 MCT or other sources.

I agree. It is downright depressing how little support you get from Intuit after shelling out major dollars for a program that has flaws in Windows 10 and can't be run on a brand new computer that has Windows 11.

It took three times today before Quickbooks would even start. I send in a report and include my email to receive a reply...nothing. This is a product they have recently raised prices on to $400 per year and won't support it.

We just upgraded computers to Win11 vs. Win10. On two different machines, from two different manufacturers, each purchased together a week ago--QB Pro Plus 2022 takes an inordinate amount of time to load/open the program similarly on each machine. Then when it loads and the data file visible it appears that QB isn't finished loading since the File option (as an example) will not respond to the mouse for another 30-60 seconds.

I read your reply to the question of Win11 compatibility in this thread. However, clicking the link to requirements to run QB the newest OS listed is Win10 NOT Win11.

Absent an answer here I plan on uninstalling QB on one machine and reinstalling using compatibility mode?

Hi there, @markg22b.

I'm here to help ensure you'll get QuickBooks installed on your newly upgraded desktop system.

First off, let's prepare your product information and keep it handy for a smooth transitioning of our work. Make sure to secure the latest released version of QuickBooks 2022. Use this link to check your product version: QuickBooks Desktop Downloads and Updates.

Next is to ensure you have more than enough disk space to install QuickBooks on your desktop. Yes, QuickBooks 2022 with its its latest released version is now compatible with Windows version 11. Here's the proof for your guidance: System Requirements for QuickBooks Desktop. 

Once everything is set, you can go ahead and follow the steps in this article to install QuickBooks: Decide Which Type of Installation Method is Right for You.

Lastly, I've also included this reference for all the features you are entitled to use now that you've already installed QuickBooks Desktop: Help Articles in QuickBooks Desktop. In this reference, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions now that you're getting started in keeping your business growing with us.

I've got you covered if you have other questions aside from installing QuickBooks on your desktop. Use the Reply option below to leave a comment and don't forget to include my name, @JonpriL. Take care always and stay safe!

Thanks for replying so quickly.

First, I must clarify a few things:

1. I have already installed QB on the new) latest version of QB we did so from the same page your link indicated. However, Whereas our QB is entitled Win11 machines.

2. The new Win11 machines are vastly more powerful and far exceed our existing machines

3. It is my wife who uses QB. I'm her husband (Mark) who is tasked to figure this thing out. So, please pardon my apparent ignorance of QB.

4. When we installed the (what I presumed) the latest version we did so from the same web page that your link references. However, whereas our program is Pro Plus 2022, your web page only offered a QB Pro 2022 without the plus.

5. As far as our download being the most current, the only place I've found anything that might resemble versioning was on the Update page. In the upper right corner of that screen is:v.32.0.4005.0. If this is not the version number then please direct me accordingly.

6. As mentioned earlier, every time we open QB we are presented with an 'updating' message we've not seen previously. And again, this is every time you open the program. I'm attaching a screenshot.

So now I'm going to hand this problem back to you for further instructions.

Mark

Thanks for the clarification and for sharing more detailed information on your concerns, @Mark. I appreciate you for following the steps shared in this thread. 

Since you're still experiencing the same issue, I'd recommend contacting our Technical Support team at this point. That way, they can conduct a screen-sharing session and help you take a closer look at the issue on how to resolve it.

Here's how:

1. Launch QuickBooks, then go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us, then enter your issue.
4. Select Continue, then sign in to your Intuit account and select Continue and then Continue with my account.
5. Select to chat with us or Have us call you.

For additional reference, visit our QuickBooks Help Articles hub. It has links with different QuickBooks guides on your future tasks.

Let me know if you still have more concerns about upgrading and installing QuickBooks. We'll be here to guide you some more. 

Has anyone in this thread who is having or had a problem running QB CURRENTLY under Win11 in 2022 tried uninstalling QB and then installing QB using Windows compatibility option?

I have not as of yet but I did successfully install our ancient 2003 copy of Quicken on our three new Windows 11 machines.

Mark

I have two questions that I'd like an answer to before I deal with support.

Have you experienced any other instances this year similar to mine?

Have you heard of folks reinstalling QB using MS' *compatibility mode?

Mark

This thread has been going on for a year and, in checking the Quickbooks site this morning, Intuit still does not support the 2021 Desktop version on Win 11.  I am starting to believe they never will because they want to force you to update to the new version which is a subscription model costing $360/year for the cheapest plan. I have been using QB since the 80's when I had a home business and, now that I am retired, still use it for my home bookkeeping since all my accounting history is there. But hell if I am going to pay $360/year for home bookkeeping. So I upgraded to the final version of Desktop (2021) for $350 as I assumed Intuit would support this version for at least another 5 years. I guess I assumed wrong.

I updated my Quickbooks 2021 Premier Pro, bought a new computer that runs Windows 11 but can not migrate the QB files to it.

what can I do about this?

This isn't the experience we want you to have, dgkasper.

I understand the importance of transferring your QuickBooks company file to your new Windows 11 PC. For the time being, only versions of QuickBooks Desktop 2022 and higher can be used with machines running Windows 11.

Consider upgrading your QuickBooks Desktop 2021 to a much newer version if you wish to restore your data on that computer. Although it will cost you a lot of money, doing this will allow you to move your QuickBooks files.

Here's how:

1. Click Help, and then Upgrade QuickBooks.
2. Select the version you want to upgrade to, then choose Upgrade Now.
3. You can keep a copy of your current version of QuickBooks. Select Keep old version on my computer, then select Let’s go.

As an alternative, you can also use the Windows 11 OEM license key that came with the computer to cleanly install Windows 10 as Fiat Lux - ASIA mentioned above. To be sure you don't miss anything, I advise getting help from an IT professional when installing it.

I'm adding this resource for a complete guide in updating your company file if you switch to a new version of QuickBooks Desktop for future reference: Move your company files after you switch to a new version of QuickBooks Desktop.

You're welcome to post again if you have further questions about managing your company file. We're always here to help you.

@dgkasper 

Try to reinstall QBD 2021 in Win 8 compatibility mode on your Win 11.

do not, I repeat! Do not, I upgraded, to windows 11. qb stopped working and has been a 2 week nightmare. now my data and program are missing. have been using tech support. and still not fixed.

Hi, I just moved my QB2021 desktop to the window 11. i am Chinese. so most of my customer name list i was using Chinese character , but when i input my files to the new window, the QB said can not recognize my customer name if i use Chinese character. who can i tell me how can i add Chinese character into the customer name? also, the window changed the font of my QB. when i print a report something, the view totally different as the old computer. i can't change back to my old computer view. can someone tell me how to fix it? thanks.

Hi there, KIM.

I appreciate you for joining this thread concerning your software characters in QuickBooks Desktop (QBDT). 

Since the application is only available in US and Canada versions, the language itself is defaulted to its respective region of availability.

In your case, you’ll want to change your computer desktop’s language setting to Chinese so that it will also apply to your QBDT company file. Although, this may not translate all the names or characters into Chinese. You can check out your computer’s manual to change your settings.

On the other hand, you can consider importing your customer names via an IIF file. We can translate it from English to Chinese and enter it into a file to import into QBDT. Before that, back up your company file before the process to restore its previous state of file in case you run into problems. 

1. Log in to your company file as an admin.

                  Note: If you’re in Multi-user mode, go to the File menu, then select Switch to Single-user Mode.

1. Navigate to the File menu, and select Utilities.
2. Choose Import, then select Import IIF.
3. Select the IIF file you want to import, then tap Open.
4. Select OK to confirm the import.

You can also check out this article to guide you with importing and editing IIF files in the application: Export, import, and edit IIF files.

Another way around this is to utilize a third-party application that allows you to translate or import your customer’s name into your preferred language. Here’s the link where you can check all available applications: Apps for QuickBooks Desktop.

I’m all ears if you have more questions about managing your customer lists. The Community always has your back.

Hi， thanks for your reply. my problem is QB can display Chinese, but when i add Chinese character in the customer name, and input invoice, QB pop up a message said that customer is not on the list, but it did on the list. i tried so many times, i just can use a customer name without Chinese character. but before i moved to window 11, i was using window 10 and QB is working well on the Chinese character. i don't have any problem since i moved to window 11 .