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SwarnSandhu
Level 1
posted
‎December 12, 2021 08:04 PM
last updated ‎December 12, 2021 8:04 PM

reactivation of account

Hi

Our account was suspended around two months ago because the debit card stopped working.

Quickbooks says that the recurring transactions have started failing due to change in policies by RBI.

We have contacted Quickbooks support several times. Attempteded dozens of times to submit mandate in all possible manner by using different accounts. The account is not reactivated.

Everytime we try to persue the matter with Quickbooks, their staff just close the ticket without even informing us. Therefore, we can't even contact back on the same support ticket.

We even offered multiple times to deposit lump sum Rs.100,000 or Rs.200,000 or whatever they want. Still no solution.

What kind of company is Quickbooks? Not ready to accept money and reactivate our account.

Our data is stuck in the deactivated account and our all requests are going to some deaf ears.

Don't know what to do now.

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2 Comments 2
TirzahC
QuickBooks Team
QuickBooks Team
‎December 12, 2021 10:00 PM

reactivation of account

You've got me here to help you get your account back. Let me share some information about the things that we can do about it.
SwarnSandhu.

 

I also suggest reaching out to our Customer Support Team if the same thing happens. They can further look into your account and will give you further instructions. Click the Help ( ? ) icon at the upper-right corner and then select Contact us. Type brief description of your concern and then click Continue. You can either Start a message or Get a call back. One of them will be assigned to review your account details and help you determine what's causing this problem in a secure environment.

 

For future reference, refer to these articles for more info about managing your account, as well as the latest subscription rate: 

Keep me posted if you need a hand with running your business in your account. I'll be here to ensure your success. Keep safe and healthy. 

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SwarnSandhu
Level 1
‎December 12, 2021 11:08 PM

reactivation of account

We have followed all possible options. Quickbooks support admitted that they are facing this issue with several other customers.

The sad part is that they just close the ticket and we find ourselves at dead end.

This public forum is the last resort if someone higher up at Quickbooks US could hear us and understand that Quickbooks India is messing up this case.

Regards

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