Receipt email marked spam

Anonymous · ‎May 08, 2020

I have been previously using the feature to email receipts to [email address removed] with very little issue. I have been forwarding email receipts that I receive, and they are all sent from the address that is used for my intuit account. I've done this successfully many times, and it's the same receipt I receive every month. So I know this has been working.

Now all of a sudden every time I send a receipt, I receive an immediate response when I attempt to email a receipt, that states, "Your email was marked as spam". This is sent directly from Intuit. I'm not sure why it's being marked as spam now.

Candice C · ‎May 08, 2020

Good Evening, @Anonymous.

I see how this can put a stop to running your business properly. To receive the best solution to this issue, I recommend contacting our Customer Support Team. They have additional tools to look further into your account and try a few basic troubleshooting steps while on a screen share. Here's how to get in touch the Support Team:

Go to the Help icon in the top right-hand corner.
Press Contact Us.
Give a brief description of the issue and click Continue.
Scroll down and choose to Get a Callback.

If there's anything else I can do, please let me know. I want to make sure that this gets resolved as soon as possible for you. Let me know how it goes.

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